Sr. Specialist, Fraud Investigations ($22 per Hour)

At FNBO, our employees are the heart of our story—and we’re committed to their success! Please see below the details of this career opportunity and how it fits into our organization’s success.Summary Of The JobAt FNBO, we believe that a bank should be a force for good in the world. And to us, that means doing right by our customers, our employees and our communities day in and day out. As a Fraud Specialist, you can do just that by helping FNBO customers protect themselves against fraud.We are looking for someone who will share our excitement about the opportunity to investigate, analyze and immerse yourself in the world of credit card fraud investigation. Our mission is to support our customers who have been victims of fraud. While this role is specifically for Fraud Investigations, there could be opportunities in the future to move to or assist with Non-Fraud Investigations as well.In the Fraud Investigations Department, we wouldn’t call our jobs easy, but we would call them rewarding. If you are a strategic problem solver who enjoys a challenge with a rewarding payoff, join us. We will provide the support and training to help you become a well-versed Senior Fraud Specialist who can make a big difference to our customers’ financial lives.THE GREAT BIG SMALL BANKWe take pride in the fact that we’re been independently owned and operated and have the freedom to make decisions based on what’s right for our people. Whether you’re starting a new career or finding a new trajectory, we believe you’ll find your fit here. FNBO is a place that can help you learn, grow and achieve your goals while maintaining work-life balance.This is scheduled to be a remote training class and is set to begin on 5/25/2026 - 8:00am to 5:00pm CST for 3 weeks.About This RoleAs a Fraud Investigations Specialist at FNBO, you will be expected to:Communicate with customers who have experienced fraud while also reassuring these vulnerable customers that FNBO has their backDetermine the validity of disputes and hold customers accountable if necessaryConduct an in-depth investigation and attempt to identify a suspectContact law enforcement when necessary and provide important informationResearch and submit Suspicious Activity Referrals when necessaryUnderstand chargeback lifecycles for Visa and MastercardReview responses from merchants and respond accurately and professionally based on the information that was provided.Understand Federal Regulation Z and ensure that all work is completed to the standard that is set forthPerform basic accounting and ensure that customer’s accounts balance after an investigation is completeAssist the Bankcard Recovery department by investigating claims of fraud and billing disputes on accounts in collectionsEffectively manage time to ensure performance is meeting or exceeding production goals.The Ideal Candidate For This RoleTHE IDEAL CANDIDATE FOR THIS ROLE IS…Supportive and solution-orientedA strategic thinkerStrong written and oral communication skills and comprehensionA person who believes in a greater missionSomeone who takes pride in doing good for the communityGreat at managing multiple responsibilitiesComfortable defusing a potentially stressful situationMotivated by a challengeExperience And BackgroundRequired: High school diploma or GEDExcellent oral and written communication skillsBasic PC skills required with the ability to master the software programs we use (FQFD, TBS, PRM, etc.)A minimum of nine months of customer service experienceBasic accounting skills with the ability to balance accountsDesiredCredit card dispute and chargeback experience is highly desiredFamiliarity with the credit card or banking industryCandidates must possess unrestricted work authorization and not require future sponsorship.CompensationCompensation range (base pay): $37,454.00-$59,927.00This role may have a specific starting pay within this range.Final compensation offer to candidate may vary from posted hiring range based upon work experience, education, and/or skill level.Work EnvironmentIt is anticipated that the incumbent in this role will work onsite during the initial training period. After training is complete, the incumbent may be able to transition to remote work, offering you the freedom to contribute to our mission from wherever you work best, without compromising on career growth or connection to our team. Regardless of your location, you'll be fully integrated into our team through robust digital collaboration tools and regular communication. Please note, work location and onsite duration requirement is subject to change based on business needs.Benefits OverviewWe offer a variety of benefits designed to keep you and your family physically and financially healthy. Not only do we offer a competitive salary and work-life balance, we offer benefits to match your needs:Medical, Dental, Vision Insurance401k, With Matching ContributionsTime Off ProgramsHealth Savings Account (HSA)/Dependent CareEmployee BankingGrowth OpportunitiesTuition AssistanceShort-Term/Long-Term Disability InsuranceLearn more about FNBO benefits here: https://www.fnbo.com/careers/benefits/.For additional information regarding compensation and benefits, e-mail FNBO at TAGAdmin@fnni.com. To ensure you receive a response, include the number of this job (listed below) in the subject line of your message.Job number: R-20260644Equal Opportunity & BelongingFNBO believes that the quality of our employee experience is at the heart of our customer experience. One key pillar of our intended employee experience is Belonging. Belonging means we are committed to fostering a workplace culture where employees of all backgrounds feel valued, recognized, and empowered to be their authentic selves—no matter their role or where they are in their journey.Learn more here.FNBO is an equal opportunity employer for all employees and applicants and makes employment decisions without regard to status or identity.Click here to download 'EEO is The Law' Self-Print PosterClick here to download 'EEO is The Law' Supplement for Federal ContractorsClick here to download 'EEO is The Law' GINA SupplementFNBO is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer - Member FDICFNBO follows federal law regarding the use of marijuana (this applies to all non-California applicants)Application DeadlineAll our jobs will be posted for a minimum of 5 calendar days. Job postings may come down prior to 5 calendar days based on volume of applicants.