Accounting Clerk III (48444)

Accounting Clerk III (48444)U.S. Customs and Border Protection (CBP) - Indianapolis, IN 46216OverviewLevel Experienced Position Type Full Time Education Level Associates Degree Travel Percentage None Category AccountingDescriptionPosition Objective: The Accounting Clerk III (AC III) supports the CBP Administration Systems, Accounts Payable (Travel Section), and Payroll Branches to provide customer service support and process financial documents. General duties may include, but are not limited to: maintaining systems and records, account reconciliation, auditing, review and verification of invoices, analysis and resolution of account issues, and data entry. This position is responsible for the selection and application of CBP established procedures and techniquesDuties and Responsibilities:Administration Systems Branch (SAP Help Desk Section):Provide superior customer service support via phone and email utilizing various resources.Diagnose and resolve or escalate inquiries as appropriateTrack, route, or redirect issues to correct resourcesLog all inquiries using Remedy software systemMaintain proper knowledge base to best assist customersOther duties as assignedAccounts Payable Branch (Travel or Commercial Accounts Section):Provide research and response to telephone and/or email inquiries related to issues; resolve or escalate inquiries as appropriateProcess manual and automated authorizations and vouchers associated with a variety of activitiesAdminister department specific program(s)Perform mail desk functionsOther duties as assignedPayroll Branch:Provide research and response to telephone and email inquiries related to payroll issues; resolve or escalate inquiries as appropriatePerform audits and reconciliations regarding employee leave and earnings balancesProcess requests for withholdings and exemptionsAnalyze pay records process related documentsOther duties as assignedQualificationsBasic Qualifications:A high school diploma or a General Equivalency Diploma (GED) AND a minimum of two (2) years of post-high school education from an accredited college or university in a finance or accounting field of study; PLUS one (1) year of relevant experience in the field of finance or accountingOR Completion of a four (4) year program at an accredited college or university in any field of study PLUS one (1) year of relevant experience in the field of finance or accounting.Minimum Qualifications:Four (4) year degree from an accredited college or university is strongly preferred.Ability to obtain a favorable rating upon completion of Client high-risk background investigation including credit.Proficiency with Word, Excel and at least one (1) email software application.Familiarity with accounting practices and data.One year of direct relevant work experience is preferred.Ability to follow oral and written directions to complete assigned tasks.Ability to perform problem-solving techniques and demonstrate analytical skills.Ability to perform multiple tasks and work well with others.*This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required by this position.To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.