CUSTOM QUOTE PD

Position Summary: To ensure that Vanguard delivers the highest quality service to our customers with providing custom quotes. Position Responsibilities: Communicates with ARMS, scheduling, fabric receiving, claims, and customer service to keep consistent flow of information for custom quotes. Communicates directly with all manufacturers, coaches, sales reps, outside vendor reps and associates to assist with custom quotes and any issues. Provide custom quote pricing and information for all incoming custom requests. Review history of orders to ensure costing is accurate. Clearly understand and interpret customer request in order to write clear and precise internal and external notes for custom quotes. Must have knowledge of patterns, frames, cutting, upholstery and trim methods in order to clearly provide custom quotes. Look for frequent requests and trends and communicate with merchandising team. Provide support to customer service and product development about manufacturing concerning product information relating to custom pieces. Follow up on completed quotes. Review custom quote for accuracy and proficiency. Must be able to meet deadlines, be detail oriented, and keep notes. Maintain continued learning of new styles as developed by PD and merchandising. Maintain neat and orderly work station. Wears required safety glasses, work shoes and other PPE as defined for work areas; woks safely and reports unsafe conditions to department supervisor. Performs stretching exercises to relieve bodily tensions and warm, relax muscles. Performs other duties as required by supervisor. Essential Skills and Experience: Ability to manage multiple tasks in a fast-paced environment. Strong organizational, communication, leadership skills. Customer oriented service skills including needs assessment, evaluation, and resolution. Proficiency in all Microsoft Office applications, including AS400, Outlook, Fortis, Global Search, ECAD, Photoshop, Access and Excel. Valued but not Required Skills and Experience: 2-Year Associates Degree preferred. Costing experience preferred. Knowledgeable in Furniture Manufacturing and Product Development. Physical demands and work environment: Lift / Carry: frequently; up to 50 pounds occasionally; more weight requires help or team lifting. Standing/Walking/Sitting: Must be able to sit 8+hours and required to walk/stand, walk up/down stairs throughout shift. Reach / Handle: Frequently required to reach, handle various items. Fingering or Manual Dexterity: Position requires frequent use of computer keyboard, mouse, screen and on-line communication. Environment: Indoors, environmentally controlled. Vision: Color determination for quality control and correct material selection. Near Acuity: Requires close vision of less than 3 feet, with or without corrective lenses, for precision. Attention to Detail: Precise in following company guidelines for best cost solution to resolve customer issues. Self-Control: Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations. Stress Tolerance: Job requires accepting criticism and dealing calmly and effectively with high stress situations. Time Pressure: Position requires sensitivity to meeting promises, deadlines and timing commitments.