Front Desk Manager / Guest Experience Coordinator

Job Description About UsWe are a growing spa built around delivering a calm, high-quality client experienceUnlike high-volume chains, we focus on smooth scheduling, strong guest experience, and sustainable team culture, so both clients and staff feel supported every day.Why People Leave Chain Spas to Join UsTeam members coming from chain massage establishments often tell us they are looking for what we are offering:More realistic scheduling flowSupportive, team-first environmentClear bonus structure tied to performanceA calm organized front desk experienceWhat You’ll DoYou are the first impression and operational heartbeat of the spa.Sell memberships (Strong experience in sales is required.)Open availabilityGreet and check in/out clients with a warm, professional presenceManage appointment scheduling and daily booking flowHandle phone calls, messages, and client inquiriesCoordinate closely with therapists to maintain smooth transitionsProcess payments and manage client accountsMaintain an organized, welcoming front desk environmentSupport client rebooking and retentionCompensation & BenefitsUp to $22/hr (depending on experience)Sales CommissionPerformance bonusesPaid trainingGrowth opportunitiesRequirementsStrong customer service or hospitality experienceComfortable with scheduling software systemsExcellent phone and communication skillsAbility to multitask in a fast-paced environmentProfessional, calm, and solution-oriented attitudeApply TodayWe are hiring immediately and looking for someone who can grow with us long-term!