Transaction Review Specialist

Company Overview (Who are we? Why should you join us?)At ecoATM the proof of our success is in our staggering growth, extraordinary impact on protecting the planet, and providing a work culture unlike any other. We are a technology company and a pioneer of device re-commerce. Through our 7,000 automated kiosks and online marketplace Gazelle.com, we enable people all over the world to join the mobile device re-use revolution, a revolution that will get billions of used smartphones out of the e-waste cycle and into the hands of people who don't have affordable access to the empowerment of the latest mobile technology.At ecoATM we know our employees are our greatest strength and the key to our continued growth and success. When you join our team, you will enjoy more than just a job, you will be empowered to develop and utilize your unique talents and skills to build a rewarding career while making a lasting, positive impact on the planet.Our Values and Leadership BehaviorsPosition Overview:The Transaction Review Specialist (TRS) will be a member of the Transaction Services team. The TR Specialist will be primarily responsible for ensuring every approved consumer transaction is correctly documented in the ecoATM database and meets the required criteria for an approved transaction. The position requires the ability to remain focused while quickly and thoroughly reviewing ecoATM transactions. Accordingly, attention to detail is a must.Please note: This position is full time with a 40 hour work week. The role will require a flexible shift schedule with the ability to work nights/weekends.Hourly Pay Rate: $18.00 - $20.00/hrKey Responsibilities:Data entry and editingReview daily customer transaction data to ensure accuracy of information, including but not limited to, state identification fields populated, authorized identification used by customer, IDV agent decision-making regarding customer approvalGenerate reports for various law enforcement jurisdictions using local database, pdf process, or online formsReview online documentation for potential fraudulent, utilizing provided tools to determine verification of informationRunning weekly reports for law enforcement disseminationOnline article tracking for identified state jurisdictionsReview reports and flag suspicious activity; provide verification and communication of identified activityProvide data review and product knowledge support to other departments to ensure optimal kiosk and online customer experienceAdditional Duties:Approve or deny transactions with consumers based off of the requirements for conducting business with ecoATM (ID Verification)Perform timely and accurate verifications, as requestedReview real-time devices and accurately detect device condition (PGV)Education & ExperienceHigh School Diploma/GED or 1+ year experience in retail or fast-paced environment, to include 6+ months of data entry/verification experience requiredExperience in a call center-type environment a plusKnowledge, Skills & AbilitiesStrong attention to detail and efficiencyAbility to handle multiple tasks, ensuring timely completionMust be self-motivated, resourcefulProven ability to work autonomouslyProficient in data entryAble to navigate through databasesBasic knowledge of MS Office (Word, Excel, Access, Outlook)Effective oral and written communication skillsProven ability to work both independently and as part of a teamTimely attendanceAble to work a flexible schedule, including evenings and weekendsThis job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization.Base pay offered may vary depending on job-related knowledge, skills, and experience. This information is provided per CA SB 1162 ("CA Pay Transparency Law"). Base pay information is based on market location. Learn more about ecoATM benefits here.This position may also be eligible for short-term and long-term incentives based on individual and company performance.This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization.