Patient Access Specialist

Description We are looking for a dedicated Patient Access Specialist to join our team in Lewiston, Maine. In this long-term contract position, you will play a key role in ensuring seamless admission processes for patients receiving hospital services. This role requires a commitment to providing exceptional customer service, adhering to organizational policies, and maintaining regulatory compliance.Responsibilities:- Accurately assign medical record numbers (MRNs) and perform compliance checks while delivering clear patient instructions.- Collect and verify insurance details, process physician orders, and utilize overlay tools to ensure accurate data entry.- Pre-register patient accounts prior to visits, including outbound calls to gather demographic and financial information.- Explain consent forms, patient education documents, and other required materials to patients, guarantors, or legal guardians, obtaining necessary signatures.- Review insurance eligibility responses and input benefit data to support billing processes and improve claim accuracy.- Screen medical necessity for Medicare patients using designated software and distribute required forms as needed.- Collect point-of-service payments, address past-due balances, and offer payment plan options to patients.- Conduct audits of patient accounts to ensure compliance with quality standards and provide statistical data to department leadership.- Maintain accountability for meeting point-of-service goals and delivering compassionate customer service. Requirements - Strong customer service skills with a focus on patient satisfaction.- Previous administrative experience, preferably in a healthcare setting.- Proficiency in data entry and attention to detail.- Familiarity with insurance verification and collections processes.- Ability to explain complex documents clearly and obtain required signatures.- Knowledge of medical necessity screening procedures is a plus.- Capability to meet deadlines and maintain high-quality standards in auditing processes.- Effective communication skills with a compassionate approach when interacting with patients.Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .