Patient Account Customer Service Coordinator

Note: If you are CURRENTLY employed at Children's and/or have an active badge or network access, STOP here. Submit your application via Workday using the Career App (Find Jobs).Work ShiftDayWork Day(s)Monday-FridayShift Start Time8:30 AMShift End Time5:00 PMWorker Sub-TypeRegularChildren’s is one of the nation’s leading children’s hospitals. No matter the role, every member of our team is an essential part of our mission to make kids better today and healthier tomorrow. We’re committed to putting you first, and that commitment is at the heart of our company culture: People first. Children always. Find your next career opportunity and make a difference doing what you love at Children’s.Job DescriptionProvides customer service support to guarantors and other third parties regarding issues related to patient accounts. Works in partnership with other members of the team to provide quality service to proactively support efforts that ensure delivery of safe patient care and services and promote a safe environment at Children’s Healthcare of Atlanta.Experience1 year of experience in healthcare, hospital, and physician billing or1 year of experience in automatic call distribution/call center environment or customer servicePreferred QualificationsSome college2 years of experience in insurance billing and/or collections with a general knowledge of hospital business office functionsKnowledge of key Children's Healthcare of Atlanta patient accounting applications, e.g., EPIC Resolute, Dentrix Dental, Clearinghouse, or comparable systemEducationHigh school diploma or equivalentCertification SummaryNo professional certifications requiredKnowledge, Skills, And AbilitiesMust have excellent telephone communication skillsDemonstrated skill in complaint resolution and de-escalation of irate customersStrong knowledge of various types of business office functions, including refunds, adjustments, cash posting, collections, and billingKnowledge of various insurance plans and hospital and physician claim typesGeneral personal computer and data entry skillsWorking knowledge of Health Insurance Portability and Accountability Act privacy requirementsJob ResponsibilitiesAnswers all inbound and makes outbound customer service calls.Takes appropriate action on incoming calls to resolve billing and payment issues voiced by guarantors and other third parties.Places outbound calls for self-pay balance collections, adhering to applicable laws and regulations for collecting debt.Escalates guarantor issues for resolution as appropriate to team lead, supervisor, and/or manager.Supports and participates in the continuous assessment and improvement of the quality of services provided.Behaves in a cordial, polite, friendly, and respectful manner to all customers.Interfaces with all other patient accounting departments to facilitate timely resolution of guarantor complaints.Documents all communication with guarantor and other third parties in a precise and efficient manner.De-escalates irate callers to help resolve customer complaints and ensure excellent customer service.Demonstrates customer is always right philosophy.Works all patient and insurance correspondence appropriately.Children’s Healthcare of Atlanta is an equal opportunity employer committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, sex, religion, national origin, citizenship, age, veteran status, disability or any other characteristic covered by applicable law.Primary Location Address1575 Northeast Expy NEJob FamilyPatient Financial Services