Subaru Service Advisor

Job Description Service AdvisorCamelback SubaruAt Camelback Subaru, we pride ourselves on being a respected organization built on integrity, hard work, and exceptional care for our employees, customers, and business partners. Every team member is vital to our success, and we are dedicated to delivering the award-winning service and value that our community has come to expect.Benefits:Competitive PayMedical, Dental, and Vision Insurance401(k) PlanPaid VacationPaid Sick DaysResponsibilities:Manage service orders and coordinate the flow of the Drive Lane to ensure customers receive timely, courteous, and effective serviceOwn the customer experience by handling inquiries both in person and over the phone, providing concierge-level supportEnsure technicians' time is efficiently scheduled and service appointments are optimizedAnswer technical questions related to vehicle issues, warranties, services, and repairsAssist in diagnosing vehicle problems and communicate effectively between customers and techniciansMaintain customer satisfaction scores in line with company standardsSupport warranty claims administration and coordinate with service department staff as neededAdhere to all company policies, standards, and applicable laws and regulationsFoster positive relationships with customers, employees, and factory representativesQualifications:Friendly and organized with excellent communication skillsProven ability to manage customer relationships and deliver outstanding serviceStrong time management and multitasking skillsProfessional appearance and demeanorConsistent track record of positive customer satisfactionSelf-motivated and able to work independently as well as part of a teamClean driving record and valid driver's licenseEqual Opportunity Employer:Camelback Subaru is an equal opportunity employer and prohibits discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.by federal, state or local laws.