Senior Travel Planning Specialist for Custom & Group Tours

Project Expedition, a fast-growing travel startup, is looking for a Travel Planning Specialist to join our Custom and Groups team. This role focuses on creating custom itineraries and quotes for travel advisors and their clients. If you enjoy travel, problem solving, and finding the right solution for complex requests, you’ll fit right in.As part of the Custom and Groups team, you’ll design, quote, sell, and support custom experiences for travelers around the world. You’ll work on everything from one-off private tours to large leisure or corporate group programs.Key ResponsibilitiesCommunicate with travel advisors through email and phone using our internal ticketing systemDeliver prompt, friendly, and professional serviceWork with tour operators around the world to build custom and group itinerariesCreate tailored proposals and quotes based on each group’s needsManage requests ranging from single custom tours to multi day group programsTroubleshoot issues in real time when neededSuggest creative ideas and unique experiences to enhance tripsBuild and maintain tour content, pricing, and logistics for group excursions and custom programsCoordinate capacities, schedules, and operational details with vendorsKeep advisors and operators updated on itinerary or schedule changesSupport advisors and group leaders with questions and bookingsMonitor penalty schedules, cost confirmations, agreements, and deadlinesReview guest feedback and share insights to improve future programsThe ideal candidate:Proficient in Microsoft Word, Excel, power point. Excellent written and verbal communication skillsAbility to multi-task, prioritize and problem solve in a fast past environment. Ability to manage changing priorities and meet deadlinesStrong interpersonal and customer service skills. Strong analytical capabilities with a high level of attention to detailWorks well independently and as part of a teamIs fluent in written and spoken English (Other languages desirable)Benefits include:Annual company bonus (up to a total of $3,000, based on company targets - deferred eligibility)15 days of leave (increases to 20 days at 2 years tenure)Company Healthcare Plan (Company contribution $9K with 2 completely covered plans)401K company planAnnual work from home budget $500Annual training budget of $250TSA Precheck (worth $80)Annual Project Expedition tour credits of $750Employee discounts on thousands of tours and activitiesAdditional InformationWhile we’re excited to grow our team across the U.S., we’re currently unable to hire employees residing in California or New YorkPlease note that while this is a remote position, it is not suitable for digital nomads. Employees must be based in the United States and will have an allocation of time that they can work remotely in other destinations.Project Expedition is growing very rapidly, and we expect that this role will evolve over time. As a result, you will not only have the chance to make a direct impact on a growing company, but you will have the opportunity to shape and influence your career path. This position is great for someone who thrives without a lot of structure, works independently, responds well to change and a fluid working environment, and who always tries to find a better way of doing things.Compensation Range: $65K - $70K