Desktop Support

Duration: 9 months to start�Job DescriptionThis role requires applicants to participate in tier three desktop support; assist in projects as a technical resource; work on a team of 8 technicians as well as independently; be comfortable working for a larger organization consisting of over 9,000 devices and 10,000 users. Must be able to balance work load of incident/service requests and project work. Professional verbal and written communication skills are a must. This is a remote position with occasional office/site visits for troubleshooting and/or project work. The candidate must work and live in the state of Wisconsin.�The Main Activities For This Role Are As FollowsTier 3 support and maintenance of workstation software and hardwareSupport and maintenance of Operating Systems for user workstationsPeripheral device support (printers/scanner/etc) and maintenanceIncident and Service Request ManagementTechnical assistance on projects as assigned by Desktop Support SupervisorSkillsetsTop Required Skills & Years of Experience:Tier 3 support and maintenance of workstation software and hardware (5 years or more required)Support and maintenance of Operating Systems for user workstations (5 years or more required)Peripheral device support (printers/scanner/etc) and maintenance (2-5 years or more preferred)Incident and Service Request Management (5 years or more REQUIRED)Technical assistance on projects as assigned by Desktop Support Supervisor (2-5 years or more preferred)Strong written and oral customer support correspondence experience (5 years or more required)Nice To Have SkillsPackaging software applications for mass deployment using management tool (SCCM, Ivanti, etc.)Patch ManagementImaging experience using management tool (SCCM, Ivanti, etc.)Learning management system (LMS) support experienceGoogle Workspace experienceMicrosoft's Group Policy Object (GPO) experience