Scheduling Access Specialist, Orthopedics (Falmouth)

Purpose of Position: To provide patient scheduling services in a timely and efficient manner in accordance with departmental procedures while providing outstanding customer service to all existing and potential MACC patients.DescriptionPrimary contact for patient access for patients and other departments.Maintains provider schedules to achieve productivity targets, patient access and provider flow.Attends monthly team meeting with physicians and nurses to offer suggestions and guidance regarding patient access and the schedule.Manages the schedule during transition to new models of care when applicable. Monitors physician’s panel and contacts patients who are past due for appointments. Tracks patients who were seen in Emergency Department or Urgent Care and contacts them to offer a follow up appointment.Schedule patient appointments and/or consult requests in person or by telephone in the electronic medical record system in accordance to department scheduling protocols. Answers the phone in a timely, polite and professional manner, in three rings or less, directs calls to appropriate persons and takes accurate messages within the electronic medical recordObtains accurate and proper information when scheduling appointments, including updated demographics and insurance/payer informationReschedules patient appointments and extends patient schedules as necessaryProcesses cancellations and no show appointments, and notifies clinician of change in schedule. Edit clinicians' schedules as needed to include time off, sick time, vacation, in-service and meeting time; calls patients to reschedule appointments when clinician is out, and makes edits in computerized scheduleMaintains efficient flow of daily patient schedule and front office operationsMail out new patient package when applicableConfirms appointments within 24 hoursLiaison for existing and future patients seeking new and follow-up care appointments Performs tasks as a receptionist and EMR Specialist as neededTimely communication of unresolved issues to manager or designee to facilitate timely interventionsUtilize patient scheduling reports to follow-up with patients that have not scheduled a future visitMaintains harmonious and cooperative relations with fellow employees, medical staff, patients and guestsMaintains confidentiality regarding patient information in accordance to HIPAA regulationsAbility to float to other MACC practices when requiredPerform other work related duties and activities as assigned or requestedQualificationsAbility to read, write and communicate in EnglishHigh school graduate or equivalentAt least one (1) year of experience with medical scheduling preferredAt least one (1) year experience with current office technology, proficient with medical computer office applications (Electronic Medical/Health Records, MS Office, etc.) preferredDemonstrated excellence in providing customer service Strong communication and interpersonal skills Medical terminology knowledge preferredTyping skills at 30 WPM preferredSchedule Details: 32 hours per week, Monday-Friday, No weekends or holidays Organization : Medical Affiliates of Cape CodPrimary Location : Massachusetts-FalmouthDepartment : MAC-OrthopedicsAnnual/Hourly: HourlyHiring Pay Range: 22.79 - 26.74