Program Manager - Navigation

Become a Part of Something Big!At Keys to Change, employment means contributing to real solutions that make homelessness rare, brief, and non-recurring across Maricopa County. Our work is guided by our mission of using the power of collaboration to create solutions to end homelessness. Staff across frontline and operational roles support prevention, intervention, and access to housing, with each position connected to measurable outcomes.We are looking for people who value collaboration, accountability, customer service, and practical problem-solving and who want their work to contribute to lasting change.Keys to Change is an Equal Opportunity Employer and offers an attractive health and benefits package for our employees, including monthly premiums for Health, Dental, Long- and Short-Term Disability, and Life insurance (employee-only), Paid Time Off, 403 (b), 8 Paid Holidays, and a flexible schedule.\SummaryThis position is responsible for oversight, coordination, and strategic management of our efforts to end homelessness through Navigation and SOAR (SSI &SSDI Outreach Access and Recovery). This manager provides expertise and coaching to ensure the delivery of services to meet and exceed program and organizational goals. Our model is a Housing First approach centered in Harm Reduction to meet each client’s needs to end their homelessness.In addition, this manager will design and refine our organizational approach to navigation and case management, while also working with other Campus partner agencies to develop a streamlined case management process across the Human Services Campus.Essential FunctionsMonitor the Housing Navigation team’s progress toward achieving program goals and objectives.Sets Caseload levels for Navigators based on best practices in trauma informed care.Increase opportunities for SOAR services to be offered across Human Services Campus and Coordinated Entry System.Work with Director of Programs in development of program goals and objectives.Oversee the facilitation of weekly and monthly progress reports related to housing navigation and placement outcomes.Collaborate with other agencies to create and maintain a multi-disciplinary, multi-agency effort to streamline navigation and case management efforts across the Human Services CampusIn collaboration with service provider partners, develop systems and procedures to streamline processes and timelines within the Housing Navigation process.Work in partnership with the Director, Grants on the reporting process and management of compliance agreements of multiple grant contracts.Work with Finance to meet monitoring and audit requirements to maintain funding and compliance.Represent the Human Services Campus at appropriate meetings with community and Campus partners.Monitor and analyze data, trends, regulatory and technological changes, and best practices to evaluate system performance and provide recommendations for system improvements and innovation in programming that will result in ending homelessness for our clients.Maintain knowledge of Navigation and Case Management programs, efforts, and best practices nationally and locally for individuals experiencing homelessnessUtilize HMIS database to communicate messages and coordinate client care.Other duties as requestedIdeal QualificationsFlexible, adaptable, creative, and systems thinker/adaptive/problem solving personality.Minimum of 4 years’ experience in social services.Minimum 2 years’ experience in a managerial role, or roles with increasing levels of responsibility and authority.Understanding of, and commitment to, the Housing First philosophy.Manager should have at least 2 years of experience working with HMIS, and have experience working in community collaboration to solve complex problems.Must model effective engagement strategies and be able to communicate effectively with those who are experiencing mental health, substance use, traumatic, and medical barriers.Manager will possess the capacity to understand and navigate complex systems, as well as understand root causality as it pertains to systems of oppression and those systemic contributions to creating homelessness.The ideal manager will be one with a proven record of outcomes leading to impact. Must be able to communicate professionally with clients, those with lived experience, community members, and funders.Is able to be organized in a fast-paced environment; able to show a history of solving complex problems, and coaching staff to think critically and innovatively. Required Functional AbilitiesEffective written and verbal communication skills (Spanish a plus).Visual acuity sufficient to maintain system of records and reports containing computer- generated and handwritten documents.Ability to handle sensitive material, maintaining the highest level of confidentiality and displaying sound judgement.Mobility sufficient to conduct regular duties within a normal office environment.Ability to lift up to 20 pounds in order to safely manage office supplies and equipment.