Telecommunications Specialist

CSI Companies is seeking a Telecommunications Specliast to work with one of the top hospital systems in the country!Title: Telecommunications SpecalistLocation: Boston, MAType: 100% OnsiteClassification: Full-Time, Direct HireSalary: $80,000 - $90,000 annuallyDescription:Position SummaryThe Telecommunications Specialist is responsible for the day-to-day operations, design, evaluation, and maintenance of enterprise telecommunications systems across multiple hospital campuses and remote clinical locations. This role supports both clinical and administrative staff by ensuring reliable voice and unified communications services, including VoIP, TDM, analog systems, contact center platforms, and messaging solutions.The ideal candidate will have strong experience with enterprise telephony systems, vendor collaboration, and complex voice/data network environments.Essential ResponsibilitiesManage and support all telephony moves, adds, and changes (MAC requests).Respond to and resolve daily ServiceNow (or similar ITSM) tickets for clinical and administrative users.Maintain inventory of telephones, softphones, extensions, voicemail boxes, headsets, and associated hardware.Configure, troubleshoot, and maintain unified communications platforms including Cisco, RingCentral, Avaya, and other voice applications.Perform system programming, tracing, log analysis, and station configuration.Support contact center applications, including skills-based routing, hunt groups, vector programming, and agent configuration.Collaborate with department leadership and stakeholders to assess telecommunication needs and recommend appropriate solutions.Work closely with external vendors on complex installations, upgrades, and maintenance of voice and data networks.Support and maintain SIP, PRI, LAN/WAN, and POTS environments.Evaluate existing telecommunications technologies and recommend improvements or enhancements.Communicate project progress and system impacts to leadership and team members.Work within defined project timelines, prioritizing tasks in fast-paced healthcare environments.Participate in a rotational 24x7 on-call support schedule.Perform additional duties as assigned.Required QualificationsBachelor of Science degree in Computer Science or related field, OR equivalent combination of education and experience.Minimum of five (5) years of experience working with telecommunications and IT network systems.Experience collaborating with outside vendors on complex voice and data network projects, including installations, upgrades, and maintenance involving SIP, PRI, LAN/WAN, and POTS.Hands-on experience with Cisco, RingCentral, Avaya voice applications, or other unified communications platforms.Preferred CertificationsCisco Certified Network Associate (CCNA)Cisco Certified Voice Professional (CCVP) or equivalent voice certificationAvaya Certified Support or Implementation SpecialistKnowledge, Skills & AbilitiesProgressive experience supporting enterprise telecommunications and network systems.Strong troubleshooting and analytical problem-solving skills.Ability to configure and maintain contact center environments.Excellent verbal and written communication skills.Strong organizational skills with the ability to multi-task and prioritize in deadline-driven environments.Customer-focused mindset with a commitment to service excellence.Proficiency in basic computer applications and IT systems.