Desktop Support Specialist

The Desktop Support / Logistics Specialist is responsible for providing technical assistance to end-users, ensuring smooth operation of IT systems, and managing logistical processes related to hardware, software, and office equipment. This hybrid role combines hands-on technical support with coordination of inventory, procurement, and distribution of IT assets.🎯 Key ResponsibilitiesDesktop SupportProvide first- and second-level technical support for desktops, laptops, printers, and peripherals.Troubleshoot hardware, software, and network connectivity issues.Install, configure, and maintain operating systems, applications, and security tools.Assist with user account management (Active Directory, email, VPN, etc.).Document support requests, resolutions, and maintain knowledge base articles.Ensure compliance with IT security policies and data protection standards.Logistics & Asset ManagementManage inventory of IT equipment, accessories, and spare parts.Coordinate procurement, shipping, and receiving of hardware/software.Track asset lifecycle: deployment, maintenance, upgrades, and decommissioning.Work with vendors and suppliers to ensure timely delivery and quality of products.Maintain accurate records of equipment assignments and returns.Support office moves, equipment relocations, and setup of new workstations.🛠️ Required Skills & QualificationsStrong knowledge of Windows and macOS operating systems.Familiarity with networking basics (TCP/IP, DNS, DHCP, VPN).Experience with ticketing systems (ServiceNow, Jira, or similar).Excellent troubleshooting and problem-solving skills.Strong organizational skills for managing inventory and logistics.Ability to lift and move IT equipment when required.Effective communication and customer service skills.🎓 Education & ExperienceAssociate’s or Bachelor’s degree in Information Technology, Computer Science, or related field (preferred).2+ years of experience in desktop support or IT helpdesk.Experience in logistics, inventory management, or procurement is a plus.Relevant certifications (CompTIA A+, ITIL, Microsoft Certified Professional) are desirable.🌟 Personal AttributesDetail-oriented and proactive.Ability to multitask and prioritize in a fast-paced environment.Team player with a customer-first mindset.Strong accountability and reliability.Independent thinkerProfessionalWorkdayWork hours 7-4 or 8-5 Monday - Friday