IT Service Support Technician

Job Description Description:Who We Are Valley Craft Industries is a family-owned Minnesota company with 70+ years of experience designing and manufacturing material handling, storage, and safety solutions that last. Our mission is simple: help customers work smarter, safer, and more efficiently.The Opportunity We’re looking for an IT Service Support Technician who enjoys solving problems, helping people, and working with a variety of technologies. If you’re hands-on, curious, and ready to make an impact, we’d love to meet you!Pay & ScheduleCompetitive pay based on experienceMonday–Friday | 8:00 AM – 4:30 PMWhat You’ll DoSet up, maintain, and troubleshoot PCs, laptops, printers, and mobile devicesSupport Office 365, software applications, IP phones, and video conferencing toolsInstall and troubleshoot LAN/WAN and assist with Windows server supportRespond to help desk requests via phone, in person, and ticketing systemCreate and manage user accounts and accessTrain employees on hardware, software, and basic IT processesPrioritize and triage support ticketsCoordinate with vendors and assist with special projects What You BringVocational, Technical, or Associate degree preferredA+ and/or Microsoft certification a plusComfortable working with PCs, Microsoft Office, and basic networkingStrong problem-solving and customer service skills Why You’ll Love Working HereStable, family-owned companyFriendly, collaborative culturePTO & 9 paid holidaysMedical, Dental, and Vision insurance401(k) with profit sharinReferral programGrowth and development opportunitiesGreat work-life balance — no weekendsValley Craft Ind. Is an Equal Opportunity Employer. Valley Craft Ind. does not discriminate on the basis of race, religion, color, sex, gender identity, age, non-disqualifying physical or mental disability, national origin, or veteran status.Requirements:Company DescriptionValley Craft is a company based in Minnesota. Founded in 1953 with the introduction of the first hand truck with a brake, Valley Craft has grown to be a world-class manufacturer known for producing material handling, storage, and safety solutions that truly stand the test of time.Our commitment to building only the most rugged and reliable products – together with a relentless and uncompromising dedication to customer satisfaction is what sets Valley Craft apart.Through thoughtful and intelligent design, we have helped transform the way people work. Over the years, we have helped solve some of the most complex material handling challenges. We help our customers to become better organized and to work smarter, safer, and more efficiently. As our breadth of products continues to evolve with every new innovation, our core values stay the same:Professional Grade Quality.... Built to Last.... Made in the U.S.A.Company DescriptionValley Craft is a company based in Minnesota. Founded in 1953 with the introduction of the first hand truck with a brake, Valley Craft has grown to be a world-class manufacturer known for producing material handling, storage, and safety solutions that truly stand the test of time. Our commitment to building only the most rugged and reliable products – together with a relentless and uncompromising dedication to customer satisfaction is what sets Valley Craft apart. Through thoughtful and intelligent design, we have helped transform the way people work. Over the years, we have helped solve some of the most complex material handling challenges. We help our customers to become better organized and to work smarter, safer, and more efficiently. As our breadth of products continues to evolve with every new innovation, our core values stay the same: Professional Grade Quality.... Built to Last.... Made in the U.S.A.