Driver Operations Specialist (Part-Time)

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goalsAs a Driver Operations Specialist, you’ll be on the ground floor at this exciting company ensuring that driver partners have a smooth experience. We strive to create effortless experiences for everyone who reaches out to our team, and we serve as an advocate for our partners' drivers in an effort to drive changes to the overall Via's experience. You will make customers feel like they are receiving a world class education on our product suite; they will feel supported throughout their correspondence with us. We bring the voice of the Via's brand to our drivers, and the voice of our drivers to the broader Via's team.This is a part-time, 4-month contract role with the expectation to be in the field 3 days per week. What You’ll Do:Reach out to potential driver partners, pitch the Via value proposition, and support their onboarding.Serve as the front line, speaking with driver partners to help improve their first experience with Via or manage their accountsThrive in a fast-paced environment tackling an array of customer issuesDeliver above-and-beyond customer service to our driver partners, finding new and interesting ways to make our customers smileNotice even the smallest trends and pain points, then brainstorm ways in which we can create solutions to improve each customer’s experienceCoordinate with management to channel customer feedback to all areas of the business such as technology, marketing, design and product teamsLearn our services, tools, & products inside and out- while supporting other teamsWho You Are:Clear communicator with excellent reading comprehension and writing skillsExcellent computer and technical skills, including experience with Microsoft Office, the Google Suite, Slack, previous CRM tools like Salesforce a plusGreat listener and conversationalistA well-rounded team player who takes ownership of (and pride in) your workSomeone with a strong work ethic and an entrepreneurial spiritDynamic; willing to wear multiple hats and work on projects of all typesYou take initiative to solve problems and get the job doneLocated in the San Jose, CA areaEmpathetic and the able to put yourself in the customer's shoesCompensation and Benefits:Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable.$18-$22/hour, 30 hours per weekReady to join the ride?Pursuant to CPRA for California residents, you can read more about our policy here.Via is an equal opportunity employer.