Move-In Coordinator

Job Summary/Position OverviewUnder direction of community sales leadership, the Move-In Coordinator provides sales support and administrative assistance to prospective residents and resident families as part of the sales and marketing team.Success in this role is measured by:High degree of prospective resident and prospective resident family satisfactionExcellent customer service metricsSynergy and collaboration with community team managersSuccessful sales and marketing effortsKey Duties and Responsibilities:Assist in maintaining up-to-date records of all communication with prospective customers using lead management systemTrack each prospective resident from initial contact to the close, and finally, through the move-inMaintain a strong knowledge of community’s unique selling points, including benefits and services provided to residents and ratesMaintain a strong knowledge of competitor informationIn the absence of, but with guidance of the Senior Care Counselor, builds positive and trusting relationships with prospects by:Listening to the needs of the prospectAsking questions to acquire more information about the prospect’s situation and concernsPresenting the benefits of the community to the prospect and explaining how the needs of the prospect can be metIntroducing prospects and their families to other associates, residents and families and providing opportunities for them to experience the benefits of the communityInviting family members to become involved with the community through volunteer opportunitiesFollowing up with prospects on a timely basisProvide the prospective resident or resident family with all move-in paperwork and ensure that it is completed and returned within the specified time frame prior to move-inCoordinate with the Resident Care Director to schedule an assessment with the resident as neededInform all departments and associates of the pending move-in date and the necessary information about the residentAssist the resident and his/her family with the transition process through on-going communication, sensitivity and reassuranceAssist with planning and participate in sales initiatives and eventsSchedule move-in meeting for new resident and coordinate the participation of required community team membersOther, related duties as assignedQualifications:Previous administrative and/or customer service experience preferredPositive, energetic and enthusiastic attitude, ability to work as a team memberAvailability to work some weekends, some evenings and special occasions.