Customer Care Associate

Description: General Summary The Customer Care Associate provides service and support to King & Prince Seafood customers by processing orders, resolving issues and managing accounts receivables. This is a hybrid role with 3 days/week in office. Essential Duties and Responsibilities Enters data for sales orders Web (portal) based/ERP based revision of sales orders Resolves sales order EDI problems. Investigates reported mis-shipments Ensures release of all outside warehouse orders after credit approval process is completed Confirms all sales orders to brokers and distributors via fax, electronic, or EDI notification Initiates return authorizations and submits for approval Prepares export documentation and notification of USDC inspected product requirements Handles broker, distributor and customer calls Responds to requests from Sales team Participates in cost saving and process improvement initiatives Understands and complies with relevant policies and procedures Invoices delivery by email/fax for all non-EDI customers Investigates all OS&D issues working closely with Logistics/Customer Finance Updates Discovery SDS Sales reporting system Requirements: 1-3 years of customer service experience Bachelor’s degree preferred Professionalism and excellent customer service skills MS Office proficiency Attention to detail ERP skills; accounts receivable and inventory management software experience preferred Strong oral and written communications skills Planning and organizational skills