Customer Service Associate - Remote

Customer Service AssociateDoherty Staffing Solutions is hiring Customer Service Associates for a leading consumer healthcare company in Howard, CA. If you're looking for a remote opportunity with reliable hours with weekly pay, this job could be a great fit. Read below for more information!What You'll Do as a Customer Service Associate:Conduct outbound calls to outreach patients recently discharged from the emergency roomSupport inbound calls from patients interested in our programAssist with scheduling appointments, handling patient questions, and transfer to appropriate departments when applicableAssist with administrative tasks to support patient care coordinationWork collaboratively with team members and our provider network to maintain an excellent model focused on patient care and high-quality serviceDocument all conversations electronically on company and/or client systemsBecome an expert with company's software solutions, including but not limited to EMR, Slack, and Five9 interactionsWhat You Need to Bring:High School Diploma or GED equivalent2+ years of experience in healthcare related customer supportExperience working in a telehealth and/or call center role (125+ calls per day)Strong computer skills and the ability to effectively utilize provided call scriptsExcellent interpersonal, verbal, and written communication skillsAbility to simultaneously speak with patients and document conversationsAbility to work independently and also as an integral part of the patient care teamAbility to follow instructions and standard operating procedures while adhering to standardized productivity goalsDemonstrable customer service skills in interactions with patients, families, and staff in high-volume and stressful situationsWhy You'll Like Working with Doherty Staffing SolutionsEnjoy weekly pay, access to health coverage options through Benefits in a Card (including preventative and minimum value plans), and temp-to-hire opportunities for long-term stability where applicable. As a family-owned company with over 45 years in business, we pride ourselves on providing personalized support through a local, dedicated recruiter and maintaining a strong reputation backed by positive online ratings. We are committed to fostering an inclusive workplace and are proud to be an Equal Opportunity Employer, welcoming candidates from all backgrounds and experiences.