Operations Manager (SUD/MH Treatment)

Milieu Manager – Residential & Detox OperationsBanyan Treatment Centers | Tampa (Seminole), FLBanyan Treatment Centers is seeking a Milieu Manager to support daily operations at our Tampa (Seminole) campus, a new facility within an established organization. At Banyan Tampa, we provide detox and residential services across substance-use-disorder (SUD) and mental health (MH) tracks.This is a hands-on management role focused on keeping the environment structured, safe, and running effectively across all levels of care. You will lead the Behavioral Health Technicians (BHTs) and oversee the non-clinical operations that directly impact patient flow, supervision, and daily programming.This role is built for someone who understands residential treatment from the ground up—how the day actually unfolds, where things break down, and how to step in and stabilize operations in real time.Position DetailsReporting To: Executive DirectorLocation: Seminole, FL (Tampa area, on-site)Schedule: Full-time | 12 - 8 PM | Tuesday - SaturdayKey ResponsibilitiesLead the day-to-day flow of operations across detox and residential units, including admissions, discharges, transfers, groups, and patient movementMaintain a structured, predictable environment that supports patient safety and engagementIdentify and resolve operational breakdowns in real time, including staffing gaps, supervision risks, and workflow issuesMaintain consistent presence on the floor to support staff and stabilize operations as neededDirectly manage Behavioral Health Technicians across shifts, setting clear expectations and holding accountabilityAlign staffing and coverage with census and acuity, ensuring appropriate supervision at all timesCoach performance, address issues quickly, and reinforce professionalism and consistencyBuild a team culture grounded in structure, respect, and patient-centered careMaintain a safe, clean, and compliant treatment environment across all unitsRespond to incidents, behavioral issues, and safety concerns with clear operational follow-throughConduct routine walkthroughs and inspections, address risks proactivelyEnsure adherence to supervision protocols, documentation standards, and patient safety practicesCollaborate with a multi-interdisciplinary team to ensure smooth day-to-day operations.Maintain alignment with Joint Commission standards, HIPAA, and 42 CFR Part 2 requirementsSupport accurate documentation, incident reporting, and corrective action follow-throughEnsure the program remains audit- and survey-ready through consistent daily executionQualificationsAssociate's degree and/or Behavioral Health/Addiction related certification.2+ years of experience in a supervisory or management role, preferably in behavioral health or healthcare2+ years of experience in substance use disorder and/or mental health treatmentExperience leading frontline staff in a 24/7 residential or inpatient settingStrong operational judgment and ability to manage competing priorities in real timeValid driver’s license (21+)Core CompetenciesStrong ownership mindset with a focus on execution and accountabilityAbility to operate effectively in fast-paced, high-acuity environmentsHands-on leadership style with willingness to step in and support the team directlyClear communicator who can set expectations and drive consistency across shiftsProblem-solver who can identify issues quickly and implement practical solutionsAbility to balance structure with patient-centered care in a residential settingWhy Join Banyan Treatment Centers?This is a high-impact operational leadership role within an established residential treatment program. As Milieu Manager, you will:Play a critical role in maintaining structure, safety, and consistency across detox and residential servicesLead frontline staff and directly influence daily patient experience and outcomesPartner closely with executive, clinical, and medical leadershipOperate in a fast-paced environment where strong execution and leadership are essentialEligible full-time team members receive comprehensive benefits including medical, dental, and vision insurance; life insurance; disability coverage; 401(k) with employer match; paid time off and holidays; wellness incentives; and employee assistance programs.Apply NowIf you are a strong operator who can lead from the floor, drive accountability, and maintain a structured therapeutic environment, we encourage you to apply.EOE