Enablement Manager | Post-Sales

About Ramp Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $100B in annualized spend flows in and out of 50,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 5% and grows revenue 16% in their first year—far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it.About the Role Ramp’s Customer Success team is at an inflection point. As our product becomes increasingly autonomous, the CSM role is shifting from onboarding and activation toward something more ambitious: CSMs who operate as multi-product consultants and strategic finance advisors, credible partners to controllers, CFOs, and finance leaders navigating real operational change. This role is the engine behind that shift. You’ll design and deliver the training programs, playbooks, and frameworks that help an entire post‑sales organization work differently—more consultative, more commercially minded, and grounded in genuine finance expertise. This is the highest-priority initiative on the CS leadership roadmap. You’ll have executive sponsorship, cross‑functional partnership, and the organizational mandate to move fast.What You’ll Do Build the Enablement Foundation (First 90 Days)Assess the current state of CSM capabilities and identify the highest‑leverage gaps between where the team is today and where it needs to beDesign and begin delivering two core training tracks: sales enablement (discovery, positioning, multi‑product expansion motions) and finance acumen (AP/AR, month‑end close, spend controls, controller‑level conversations)Document and systematize activation playbooks, onboarding processes, and team best practices into a shared operating infrastructureBuild relationships across product, analytics, solutions, and senior leadership to understand the full picture before building in isolationScale and Deepen the Program (Months 4‑12)Develop exec‑level courses, scrimmages, role plays, and certifications across the CSM organizationLead all‑hands sessions, product enablement programs, and cross‑functional trainingBuild change management frameworks that help CSMs (and their customers) navigate workflow transformationAdapt existing enablement content for CSM‑specific contexts and motionsStandardize how the team captures and shares learnings from customer finance transformationsOwn the AI Enablement RoadmapLead the CSM AI competency program, building a structured roadmap to raise the floor of AI fluency across the teamCreate documentation and best practice workflows for internal AI tool adoptionHelp CSMs guide customers through their own AI journey, including organizations that need hands‑on support before they’re ready for autonomous workflowsBe a Strategic PartnerCollaborate with CS leadership on organizational direction, not just execution but ideas and alignmentBring patterns from top customer transformations back to the team as scalable learningPartner with finance and CS leadership on curriculum development for finance acumen trainingHelp the team articulate the business value of Ramp at the workflow transformation level, beyond time and cost savingsWhat You BringPractitioner CS background. You’ve done CSM, implementation, or post‑sales work yourself. You know what it’s like to sit across from a finance team and help them change how they work. That lived experience is essential because it’s the foundation of your credibility with the field.Finance and accounting expertise. You understand how finance teams actually operate—AP/AR, procurement, month‑end close, spend controls. You can engage a controller as a peer, not a support rep. This could come from a CPA background, financial operations consulting, or deep practitioner experience in finance‑adjacent roles.Sales enablement experience. You’ve built or delivered programs that develop commercial skills like discovery, positioning, and expansion. You understand how to translate a sales motion for a CS context.Consulting orientation. You think in terms of business value frameworks, change sequencing, and helping teams unlearn as much as they learn. You’re comfortable translating product capabilities into workflow‑level outcomes.High agency and problem‑solving instinct. You take ambiguous, opaque problems and turn them into real solutions. You identify what needs to happen and move on it without waiting for permission. People leave conversations with you having learned something.AI fluency. You use AI tools in your daily work and can guide others to do the same. You understand that raising the floor of adoption matters more at scale than catering to the ceiling of experimentation.What Would Make You Stand OutCPA, accounting, or ERP implementation background (NetSuite, Oracle Fusion, or similar)Experience at a fintech or financial software companyBackground in management consulting or business process transformationFamiliarity with spend management, procurement, or AP/AR workflowsWhat You GetA role with clear executive sponsorship and organizational priorityThe mandate to build something from the ground up, not maintain someone else’s programA team and leadership group that values builders who think critically, move fast, and raise the bar for everyone around themA career trajectory that scales with the impact you createBenefits (for U.S.-based full‑time employees)100% medical, dental & vision insurance coverage for youPartially covered for your dependentsOne Medical annual membership401k (including employer match on contributions made while employed by Ramp)Flexible PTOFertility HRA (up to $10,000 per year)Parental LeaveUnlimited AI token usagePet insuranceCentralized home‑office equipment ordering for all employeesHealth and Wellness stipendIn‑office perks: lunch, snacks, drinks, and moreBudget for intra‑office travelRelocation support to NYC or SF (as needed)Referral Instructions If you are being referred for the role, please contact that person to apply on your behalf.Other notices Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Beware of recruiting scams: Ramp will only contact you through official @Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.Ramp Applicant Privacy Notice#J-18808-Ljbffr