Service Advisor

Automotive Service Advisor Wilson, NC Working at Hubert Vester Auto Group means you’re not just part of a team—you’re part of the Hubert Vester family. We're always seeking qualified, enthusiastic individuals to join our growing team! Responsibilities: Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules. Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions. Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles. Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into the service database system. Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation. Maintains automotive records by recording problems and corrective actions planned. Updates job knowledge by participating in educational opportunities; reading manufacturers' publications. Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. What We Offer Family-oriented work environment 401(k) with company match Paid holidays Short and long-term disability Dental Insurance Vision Insurance Health Insurance Career progression Requirements: Be willing to accept personal improvement coaching Customer service skills. Sales experience. Proficiency with computers and technology. Excellent communication skills Previous service advisor experience is a plus but not necessary We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.