Branch Sales & Operations Manager

Branch Sales & Operations Manager Company: Everguard Fence Materials Department: Inside Sales & Operations Reports To: Vlad Kozlov Location: Portland (TBD for exact location) Start Date: TBD Employment Type: Full-Time, Salaried + Commission Role Summary The Branch Sales & Operations Manager is the face of Everguard Fence Materials in the Portland market. This role combines hands-on sales performance with light operational management to ensure smooth daily operations. The Manager will oversee yard activity, handle local customer relationships, coordinate inventory and logistics with Tukwila, and act as the main point of contact for all Portland-based activity. This position is ideal for a self-motivated individual capable of wearing multiple hats—sales, account management, light inventory oversight, local outreach, and branch presentation—while helping establish Everguard’s presence in Portland and maintaining close collaboration with the Tukwila HQ. Key ResponsibilitiesCustomer Engagement & Sales Assist walk-in customers and handle inbound calls and ecommerce inquiries professionally Identify customer needs and recommend appropriate fencing materials and solutions Generate accurate quotes and follow up to close sales Maintain consistent contact with repeat customers to build long-term relationships Resolve customer issues or escalate when appropriate to ensure satisfaction Request customer reviews and support review-collection goals to build local reputation Outbound Sales & Market Development (Future Plans) Participate in field outreach every other week, including contractor visits, jobsite introductions, and supply-house drop-ins Build and maintain a Portland contractor database with consistent follow-up Introduce Everguard to local trades, builders, and landscapers to grow market presence Represent Everguard at local trade events, meetups, or industry functions when applicable Branch Operations Oversee daily opening and closing procedures of the Portland yard Ensure the branch is customer-ready daily (cleanliness, signage, displays, yard organization) Manage local inventory levels and communicate reorder points to Tukwila HQ Coordinate inventory transfers, verify incoming stock, and report shortages or damages Schedule and prepare customer pickups to ensure accurate and timely order flow Maintain safety standards and ensure the branch environment meets company expectations Yard Employee Oversight Supervise and support one yard employee Delegate daily tasks, including staging orders and maintaining yard organization Reinforce safety procedures and monitor punctuality and performance Communicate any personnel issues directly to management Weekly Reporting & Communication Provide weekly updates to Tukwila HQ on sales progress, outbound activity, customer feedback, and branch needs Participate in internal meetings and maintain strong communication with leadership Performance Expectations High level of professionalism and product knowledge Strong communication, follow-up, and organization Consistent outbound activity and future pipeline development Adaptability to company growth, product line changes, and process improvements Ability to operate with ownership and accountability in a lean branch setting Compensation & Incentive Structure (After 60 Days)Base Salary $35/Hr (Paid bi-weekly) Commission Plan (Monthly) 2% commission on all new contractor accounts brought in (excluding walk-in accounts; metrics required) As the branch grows, additional performance-based bonuses or branch-level overrides may be introduced based on monthly sales milestones (Commission calculated on pre-tax revenue sold, paid monthly. Paid out the first pay period of the following month (must be a win-win scenario) Monthly Performance Bonus – $250 (Outside Accounts Only) Eligible by meeting key KPIs, including: Eligible for a $250 monthly bonus by meeting key performance indicators (KPIs), including: Opening 10 new contractor accounts with at least one invoiced purchase per account. Quarterly Review Incentive Earn a $750 bonus after receiving a minimum of 30 customer review points in a quarter Each review = 1 point Reviews with photos = 1.5 points Additional $25 per review beyond 30 points Work Schedule Monday–Friday & potential Saturdays during seasonHours: 7:00am – 3:30pm Job Type: Full-time Pay: $70,000.00 - $110,000.00 per year Work Location: In person