Systems Engineer

Ready to be a Titan?At ServiceTitan, we build technology that powers the trades — and we believe our internal technology should set the same bar for quality, scale, and experience.We're looking for a Systems Engineer to join our Corporate IT Infrastructure team. This is a hands-on, high-ownership role responsible for designing, deploying, and operating our Azure cloud environment, on-premises server infrastructure, and enterprise automation capabilities. You will help define how we build and scale our infrastructure as ServiceTitan continues to grow.What You'll DoOwn Azure Cloud InfrastructureDesign, deploy, and manage Azure infrastructure including compute, networking, storage, and identity servicesBuild and maintain infrastructure using Terraform and/or Bicep for repeatable, version-controlled, auditable deploymentsDrive cloud cost optimization, security posture, and reliability across our Azure environmentWork with Azure Microsoft Foundry and Model Context Protocol (MCP) integrations to support AI-powered internal toolingManage On-Premises & Hybrid InfrastructureAdminister Windows Server and Linux environments across on-prem and hybrid deploymentsManage Active Directory, GPOs, DNS, DHCP, and directory integrations including Okta sync healthMaintain and optimize VMware virtualization infrastructure (ESXi, vCenter)Own server lifecycle: provisioning, patching, decommissioning, and capacity planningBuild Automation & Drive Engineering EfficiencyDevelop PowerShell, Bash, and Python scripts to automate repetitive infrastructure tasksApply AI-assisted development tools to accelerate scripting, operational efficiency, and documentationIdentify opportunities to reduce manual toil through proactive tooling and workflow improvementsMaintain ticket discipline and workload visibility for all infrastructure activitiesPartner Across the BusinessCollaborate closely with Help Desk, Security, and Identity teams to reduce friction and improve shared workflowsProduce and maintain accurate, comprehensive runbooks and system documentationProactively surface infrastructure risks and improvement opportunities to leadershipWhat You'll Bring5+ years of hands-on experience in a Systems Engineer or Infrastructure Engineer roleDeep Azure infrastructure expertise — compute, networking, identity, storage, and hybrid connectivityProficiency with Terraform and/or BicepStrong scripting skills in PowerShell and/or Bash or PythonSolid experience administering Windows Server and Active Directory in enterprise environmentsLinux server administration in production environmentsVMware virtualization experience (ESXi, vCenter)Experience with enterprise identity platforms such as Okta and Azure AD / Entra IDHands-on experience applying AI and automation tools to infrastructure operationsStrong communication skills and a track record of cross-functional collaborationPreferred QualificationsExperience with Azure Microsoft Foundry and/or Model Context Protocol (MCP) integrationsAzure certifications: AZ-104, AZ-305, or equivalentDemonstrated ability to move from reactive support to proactive infrastructure ownershipHow Success Is MeasuredInfrastructure reliability and reduction in unplanned incidentsIncreased automation coverage and reduction of manual operational toilTimely, well-documented project delivery with measurable business impactStrong cross-functional partnerships with Help Desk, Security, and Identity teamsUse of AI TechnologyWe use technology, including automated and AI-assisted tools, to support certain aspects of our recruitment process. These tools are designed to improve efficiency and enhance the candidate experience. AI tools are not used to make hiring decisions; all hiring decisions are made by our hiring teams.Be Human With Us:Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us.Use of AI Technology:We use technology, including automated and AI-assisted tools, to support certain aspects of our recruitment process. These tools are designed to improve efficiency and enhance the candidate experience. AI tools are not used to make hiring decisions; all hiring decisions are made by our hiring teams.What We Offer:When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation.The expected salary range for this role for candidates residing in the United States is between $86,600 USD - $115,800 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.