Front Desk Agent

Job TypeFull-time, Part-timeDescriptionDo you enjoy creating memorable experiences for others? Join the team at Cragun's Resort on Gull Lake as a Front Desk Agent! Our front desk team creates the first and last impression for every guest and plays a vital role in delivering exceptional hospitality.We are seeking friendly, organized, and self-motivated individuals who are passionate about guest service and thrive in a fast-paced environment.Shifts Available: 7AM-3:00PM, 3:00 PM - 11:00 PM, 9AM-:5:00PM, 10AM-6:00PM,Shifts can vary Part-time and full-time opportunities available.Must be available to work weekdays and weekendsKey Responsibilities• Welcome and register guests upon arrival• Accommodate special requests whenever possible• Process guest check-ins and check-outs efficiently• Handle cash, credit card transactions, and follow proper cash-handling procedures• Maintain accurate room status and room tracking• Provide information about room types, rates, and resort amenities• Present options and alternatives for guests to meet their needs• Manage guest room key control and security• Answer guest questions and resolve concerns professionallyRequirements• Positive, "Guest First" attitude with a passion for customer service.• Strong multitasking and organizational skills• Friendly, professional, and enthusiastic demeanor• Ability to work a flexible schedule, including evenings and weekends• Valid driver's license required• Must be 16 years of age or older• Previous hospitality experience is a plus• Must have comfortability speaking on the phoneWhy Join Our Team?We offer competitive wages along with outstanding employee perks, including:• Discounts on marina rentals• Food and beverage discounts• Lodging discounts• Gift shop savings• Significant discounts at our award-winning golf coursesAt Cragun's, we value hard work, teamwork, family, and fun. If you're ready to be part of a supportive and energetic team in the Lakes Area, we'd love to meet you!Apply today and help us create unforgettable guest experiences.Salary Description