Director of Client Services

Company DescriptionSince 1980, Fort Bend Women’s Center has been a leading resource for survivors of domestic violence and sexual assault. As the only dedicated emergency shelter and crisis hotline in Fort Bend County, we provide critical crisis intervention services alongside comprehensive non-residential support, including counseling, case management, and advocacy.Our continuum of care also includes short- and long-term housing programs designed to help survivors achieve safety and stability. Through innovative, trauma-informed approaches—such as neurofeedback training and behavioral therapy—we address complex mental health challenges, including PTSD and traumatic brain injury.Grounded in a commitment to safety, self-sufficiency, and prevention, we proudly serve individuals and families across Fort Bend and Harris Counties.Our ApproachFort Bend Women’s Center delivers forward-thinking, evidence-based programming that:Centers on brain health and trauma recoveryPromotes hope, resilience, and social connection through positive reinforcementReduces the long-term impact of trauma and abuseEncourages self-determination and accountabilityExpands access through mobile service deliveryUses data-driven insights to guide outcomes and improvementsIntegrates both traditional and emerging best practicesRole and ResponsibilitiesProvide strategic leadership for the Client Services Department, setting vision and ensuring annual service goals are achievedLead, train, and support staff in delivering services aligned with best practices and agency standardsOversee multidisciplinary teams, including Youth and Family Services, Life Skills, and Mental Wellness programsBuild and strengthen community partnerships in collaboration with the Volunteer and Development teamsDevelop and implement annual program goals and strategiesAddress and resolve client and programmatic challenges while mentoring staff in problem-solving and service planningMonitor key performance indicators (KPIs) and drive continuous program improvementEnsure accurate and timely documentation, reporting, and complianceSupport grant writing and reporting effortsRepresent the organization in community events and professional networksLead departmental meetings and participate in ongoing staff developmentPerform other duties as assignedQualificationsMaster’s degree in a social services-related field requiredActive independent licensure (LPC, LPC-S, LCSW, LMFT, or equivalent)Minimum of 5 years of experience working with trauma-affected populationsProven experience leading multidisciplinary teamsExperience in domestic violence and/or sexual assault services strongly preferredKnowledge of Texas Childcare Licensing preferredProficiency in Microsoft Office SuiteStrong written and verbal communication skillsValid Texas driver’s license and required auto insuranceAbility to pass a background check and drug screeningRequired Skills and CompetenciesStrong leadership, communication, time management, and problem-solving abilitiesAbility to empower staff and clients while fostering a collaborative environmentComfort with technology and adaptability to new systemsSound judgment and professional boundaries when working with vulnerable populationsCreative and innovative thinking in addressing challengesDetail-oriented with strong organizational skills and follow-throughTeam-oriented mindset with a hands-on approachAbility to manage multiple priorities and meet deadlinesStrong interpersonal and communication skills, including active listening and motivational interviewingCommitment to trauma-informed, client-centered, and strengths-based practicesCultural competency and respect for client autonomy and confidentialityAbility to manage conflict effectively and maintain professionalismIf you want, I can tighten this into a one-page job posting, make it more compelling for recruitment, or tailor it specifically for platforms like Indeed or LinkedIn.