Technical Support Specialist

Client of TTI (TAJ Technologies, Inc.)JOB TITLE: IT Support TechnicianLOCATION: Dublin, OHDURATION OF PROJECT: 6 months or longer with possible extensionsJOB SUMMARY:Provide IT systems support to end users on a variety of moderate to complex issues for internal and external customers. Respond to technical support requests submitted via email, and document, track, and monitor issues to ensure timely resolutionREQUIRED EXPERIENCE & SKILLS:Require a minimum of 5+ years of technical support experience.ServiceNowMicrosoft 365 (OneDrive, Teams, Word, Excel)Basic networkingA+ certificationExperience supporting Dell desktops and laptops.RESPONSIBILITIES:Provide moderate to complex support to colleagues regarding internal proprietary systems (e.g., JURIS, One Team, SIR, TAMS, and Voyager). Issues are typically reported via email.Perform moderate to complex troubleshooting and assist with software development issues as needed.Communicate high-visibility issues to the immediate supervisor.Escalate requests to the appropriate departments as needed.