Field Service Technician II

Position SummaryThe Field Service Technician II is responsible for performing service, maintenance, and troubleshooting on TARGAN systems at customer locations. This role represents a fully capable, independent technician who can diagnose and resolve most issues without direct supervision while continuing to develop advanced technical skills. The Field Service Technician II plays a key role in executing high-quality preventive maintenance, supporting uptime improvements, and contributing to the reduction of reactive service events through proactive issue identification and strong service execution. This role has an expectation of consistent travel.Key Job ResponsibilitiesService Execution & TroubleshootingPerform electrical and mechanical troubleshooting, diagnostics, and repair on TARGAN systems.Independently resolve most service issues and escalate complex problems when necessary.Follow standardized troubleshooting processes and procedures.Support installation and integration of equipment at customer sites.Preventive Maintenance & Proactive SupportPerform preventive maintenance according to established procedures and checklists.Identify early signs of wear, environmental impact, and system performance issues.Communicate potential risks to the Regional Service Manager and Senior FSTs.Support condition-based maintenance efforts by providing accurate field data.Service Event ReductionExecute repairs correctly to minimize repeat service calls.Identify and report recurring issues or failure trends.Take a proactive approach to reduce unplanned downtime.Customer InteractionCommunicate professionally with customer supervisors and operators.Provide clear updates on service work, timelines, and system status.Ensure a positive customer experience during each service visit.SRO DocumentationComplete Service Request Orders (SROs) accurately and on time.Document troubleshooting steps, parts used, and service actions.Follow standardized documentation requirements.Collaboration & Team SupportWork with Senior FSTs and Remote Support to resolve more complex issues.Share knowledge and solutions with other technicians when applicable.Support training of newer technicians when assigned.Operational ResponsibilitiesMaintain tools, equipment, and service inventory.Follow all safety procedures and company policies.Participate in after-hours, weekend, and holiday support rotations as required.Key Competencies & SkillsStrong mechanical and electrical troubleshooting skillsAbility to diagnose issues and determine root cause with minimal guidanceSolid understanding of system operations and componentsStrong communication and customer service skillsAbility to work independently in the fieldGood organizational and documentation skillsProficiency with laptops, diagnostic tools, and reporting systemsAbility to read and interpret technical drawings and schematicsEducation & Experience Requirements Associate degree in Electronics, Industrial Systems, Electrical Controls, or related field preferredEquivalent experience may be considered2–5 years of field service or related technical experienceDemonstrated ability to troubleshoot and resolve technical issues independentlyPhysical RequirementsExtended periods of standingOccasional lifting up to 50 lbsWorking at heights up to 12 feetWorking with live animals in hatchery environments Working Conditions Work primarily performed in commercial poultry hatcheriesExposure to heat, humidity, and varying environmental conditionsTravel up to 70% with less than 50% overnight travelOn-call availability for emergency service supportAll job requirements listed indicate the minimum level of knowledge, skills, and/or ability deemed necessary to perform the job proficiently. This job description is not to be construed as an exhaustive statement of duties and responsibilities or requirements. Employees may be required to perform other job-related duties as requested by their supervisor. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.