Principal Platform Engineer

Location: New York City, NYSalary: $145,000.00 USD Annually - $180,000.00 USD AnnuallyDescription: JOB TITLE: ServiceNow Platform EngineerLOCATIONDowntown TYPEPermanent (Full-Time) Purpose:The client manages extensive systems supporting financial, business, automated train operations, transportation technology, power systems, and physical security. The IT Department centrally delivers Information and Operational Technology (IT/OT) services across all agencies, operating 24/7/365. The IT Product Development group is composed of empowered, multi-functional teams responsible for end-to-end product strategy, development, and delivery. These teams build and maintain secure, scalable, and innovative systems to support organizational mission needs. SummaryThe Principal Platform Engineer ensures stability, scalability, and continuous enhancement of enterprise service-management platforms. As the organization expands its use of digital workflows and automation, this role reduces reliance on managed service providers. The engineer provides both technical and strategic leadership across the full software development lifecycle and serves as the technical owner of assigned enterprise platforms, accountable for architecture, configuration, integrations, performance, governance, and long-term strategy. Critical SkillsEnterprise ServiceNow Platform Architect experience (CMDB, CSDM) Deep expertise in ServiceNow architecture, tables, ACLs, and internals Ability to design scalable enterprise solutions across suites Strong JavaScript skills Custom app development (App Engine Studio, Classic Studio) Familiarity with ATF and scripting ResponsibilitiesTechnical LeadershipServe as a technical resource for multiple enterprise platform components Troubleshoot complex platform issues with interdependent technologies Design secure, scalable solutions across modules (ITSM, ITOM, HRSD, SecOps, GRC, CSM) Implement new platform features, plugins, and integrations Define/enforce governance: data models, naming conventions, development standards Own platform lifecycle and ensure architectural and compliance alignment Platform Operations & QualityOptimize support processes; analyze system health and performance Review enhancements for technical correctness and production readiness Lead test planning and execution Review work from junior roles for architectural alignment Guide teams on best practices Oversee integrations via Integration Hub, REST/SOAP APIs Upgrades, Documentation & GovernanceLead platform upgrades and performance optimization Maintain architecture diagrams and technical documentation Participate in governance reviews and provide technical sign-off Evaluate release features and recommend adoption Security & ComplianceLead platform security efforts Manage access controls, CMDB security, MID server configuration Enforce cybersecurity standards and assist with incidents Conduct configuration/documentation audits Risk, Quality & Supplier ManagementDirect QA, safety, and risk mitigation initiatives Manage technology supplier relationships Contribute to RFPs/RFIs and contract/SLA negotiations Oversee contractor work, invoice reviews, and issue escalation Collaboration & LeadershipProvide mentorship and technical thought leadership Champion modern engineering methodologies Collaborate to define CI attributes and system relationships Maintain Application-to-Server mappings Travel may be required May require after-hours support for a 24/7 environment Perform additional assigned duties Required QualificationsEducationBachelor's degree + 10+ years relevant experience, or equivalent Certifications (examples) ITSM, CSM, HRSD, ITOM, SAM, HAM, Performance Analytics, Risk & Compliance CSA, CAD, CMA, CTA, CAS CIS-DF (CMDB & CSDM) Technical SkillsEnterprise CMDB/CSDM architecture expertise Strong ITIL, configuration management, and EA principles ServiceNow Discovery, Service Mapping, Integration Hub / Event Management Experience across major modules (ITSM, ITOM, CMDB, HRSD, CSM, SecOps, GRC, EA, SPMREST/SOAP APIs, MID servers, Integration Hub spokes Integrations with Azure, AWS, Jira, SCCM, Dynatrace, Splunk JavaScript, Glide API, scripting, business rules, UI logic Flow Designer, Workflow Editor, Update Sets, Source Control DevOps pipelines and Agile methodologies TOGAFZachmanITIL v4 Performance Analytics, Virtual Agent, Predictive Intelligence Strong communication and documentation abilities By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.Contact:This job and many more are available through The Judge Group. Please apply with us today!