General Manager (Orthodontic Appliance Lab)

Excel Orthodontics, IncWith a strong foundation built on decades of experience, Excel Orthodontics is a trusted partner to dental...www.excelortholab.comFull-timeWoodinville, WAWage Range$27–$30 per hourClassificationNon-exemptPostedMay 21, 2026Job DescriptionWho We Are We are a family-owned orthodontic appliance lab dedicated to precision, quality, and craftsmanship in every product we create. Our close-knit team thrives in a fast-paced, hands-on environment where adaptability and collaboration are essential to success. We take pride in fostering a culture that values trust, clear communication, and a strong sense of ownership, empowering every team member to make a meaningful impact on the lives of our clients and colleagues. Our mission is to deliver exceptional orthodontic appliances while supporting continuous learning and teamwork in a supportive workplace. What You'll Do Lead the daily operations of our orthodontic appliance lab, managing production schedules to ensure timely and accurate delivery of high-quality orthodontic appliances. Oversee and support a dedicated team of approximately 12 employees, balancing hands-on involvement with confident leadership to maintain productivity and foster a positive work environment. Manage expedited and rush orders effectively, quickly identifying challenges and implementing solutions to keep production on track in a dynamic, fast-moving setting. Serve as a primary point of contact for minor case issues and general inquiries from orthodontists, collaborating with remote leadership and HR teams to address concerns and facilitate smooth operations. Identify skill gaps within the team and coordinate training efforts to support technician development during their critical 6 to 8 month ramp-up period, promoting continuous growth and improvement. Maintain clear communication channels between the lab floor and leadership, ensuring alignment on priorities and business goals despite geographic distance. Adapt quickly to shifting priorities and changing production demands, demonstrating flexibility and resourcefulness throughout the year’s peak and off-peak seasons. Promote a professional and respectful workplace by setting clear boundaries and expectations, building strong rapport without compromising your role as a confident manager. What You'll Bring A background in orthodontics or dental settings, whether from clinical or lab experience, providing familiarity with industry language, processes, and quality standards. Confidence and ability to lead a small team effectively, balancing approachability with the authority needed to maintain productivity and respect among employees. Strong problem-solving instincts and a proactive mindset, ready to jump in and find solutions quickly when operational challenges arise in a fast-paced environment. Experience managing production flow and schedules, with the ability to multitask, prioritize, and pivot seamlessly when urgent or unexpected orders require immediate attention. If you've ever worked as an orthodontic assistant or in a related role with managerial responsibilities, your transferable skills will be highly valued and supported for growth in this position. Excellent communication skills, especially in collaborating remotely with leadership and HR teams, ensuring smooth coordination despite physical distance. A flexible and adaptable approach to work, thriving in an environment where change happens frequently and priorities can shift rapidly without warning. A strong sense of ownership and reliability, someone who can be counted on to take initiative and step outside their scope when needed to keep the team and production moving forward. Why Join Us Joining our team means becoming part of a trusted family-owned business where your leadership and contributions truly matter. You will enjoy a supportive culture that values reliability, adaptability, and collaboration, with the autonomy to lead a dedicated team in a fast-paced, technical environment. Our comprehensive benefits package includes health, dental, and vision insurance, a 401(k) plan with matching, paid time off, and life insurance to keep you well-supported both at work and beyond. This role offers a unique opportunity to grow your skills, make a meaningful impact daily, and be part of a company that values your initiative and dedication.Job DescriptionWho We Are We are a family-owned orthodontic appliance lab dedicated to precision, quality, and craftsmanship in every product we create. Our close-knit team thrives in a fast-paced, hands-on environment where adaptability and collaboration are essential to success. We take pride in fostering a culture that values trust, clear communication, and a strong sense of ownership, empowering every team member to make a meaningful impact on the lives of our clients and colleagues. Our mission is to deliver exceptional orthodontic appliances while supporting continuous learning and teamwork in a supportive workplace. What You'll Do Lead the daily operations of our orthodontic appliance lab, managing production schedules to ensure timely and accurate delivery of high-quality orthodontic appliances. Oversee and support a dedicated team of approximately 12 employees, balancing hands-on involvement with confident leadership to maintain productivity and foster a positive work environment. Manage expedited and rush orders effectively, quickly identifying challenges and implementing solutions to keep production on track in a dynamic, fast-moving setting. Serve as a primary point of contact for minor case issues and general inquiries from orthodontists, collaborating with remote leadership and HR teams to address concerns and facilitate smooth operations. Identify skill gaps within the team and coordinate training efforts to support technician development during their critical 6 to 8 month ramp-up period, promoting continuous growth and improvement. Maintain clear communication channels between the lab floor and leadership, ensuring alignment on priorities and business goals despite geographic distance. Adapt quickly to shifting priorities and changing production demands, demonstrating flexibility and resourcefulness throughout the year’s peak and off-peak seasons. Promote a professional and respectful workplace by setting clear boundaries and expectations, building strong rapport without compromising your role as a confident manager. What You'll Bring A background in orthodontics or dental settings, whether from clinical or lab experience, providing familiarity with industry language, processes, and quality standards. Confidence and ability to lead a small team effectively, balancing approachability with the authority needed to maintain productivity and respect among employees. Strong problem-solving instincts and a proactive mindset, ready to jump in and find solutions quickly when operational challenges arise in a fast-paced environment. Experience managing production flow and schedules, with the ability to multitask, prioritize, and pivot seamlessly when urgent or unexpected orders require immediate attention. If you've ever worked as an orthodontic assistant or in a related role with managerial responsibilities, your transferable skills will be highly valued and supported for growth in this position. Excellent communication skills, especially in collaborating remotely with leadership and HR teams, ensuring smooth coordination despite physical distance. A flexible and adaptable approach to work, thriving in an environment where change happens frequently and priorities can shift rapidly without warning. A strong sense of ownership and reliability, someone who can be counted on to take initiative and step outside their scope when needed to keep the team and production moving forward. Why Join Us Joining our team means becoming part of a trusted family-owned business where your leadership and contributions truly matter. You will enjoy a supportive culture that values reliability, adaptability, and collaboration, with the autonomy to lead a dedicated team in a fast-paced, technical environment. Our comprehensive benefits package includes health, dental, and vision insurance, a 401(k) plan with matching, paid time off, and life insurance to keep you well-supported both at work and beyond. This role offers a unique opportunity to grow your skills, make a meaningful impact daily, and be part of a company that values your initiative and dedication. #J-18808-Ljbffr