Dr. Barbara Sturm, Sales Ambassador

The Opportunity: As a Sales Ambassador, you will deliver exceptional client experience by providing expert skincare consultations rooted in product knowledge, ingredient benefits, and personalized service. You’ll drive sales through thoughtful regimen-building, cross-selling, and maintaining strong client relationships. With a focus on operational excellence, you’ll support boutique functions including inventory, merchandising, and event execution. This role blends education, luxury service, and a deep passion for skin health to create meaningful, long-term client connections.New opening in Palm Beach coming June 2026!What you’ll get to do: Sales & Skincare ExpertiseMaintain deep knowledge of products, ingredients, services, and industry trends to tailor product recommendations and evolve sales strategiesProvide exceptional client experience by demonstrating expertise in skin health and wellness, rooted in an elevated, educational approach to sellingBuild genuine relationships with clients by listening closely to their skin concerns and offering thoughtful, personalized solutionsShowcase the brand’s complete skincare portfolio, including cleansers, serums, creams, and masks—through curated consultations and elevated storytellingExceed sales targets and KPIs through thoughtful product pairings, regimen building, and expert cross-selling across skincare categoriesUse CRM tools to maintain detailed client profiles, track skincare journeys, and personalize outreach that drives client retention and loyaltyContribute meaningfully in team meetings by sharing insights, client feedback, and innovative ideas to support continuous sales improvementMaintain in-depth knowledge of the brand’s product formulations, ingredient benefits, and application techniques across all skin types and concernsParticipate actively in product education sessions and stay up to date with clinical advancements, ingredient innovations, and seasonal launchesEnsure the boutique reflects the brand’s luxury positioning through precise product handling, merchandising, and presentation standardsServe as a skincare authority, educating clients on how to build effective routines and maximize product resultsClient Experience & Operational ExcellenceBuild and nurture relationships through one-on-one consultations, personalized follow-ups, and skincare-focused events like masterclasses and new product launchesProvide an attentive after-care service by checking in on product satisfaction and helping clients navigate their skincare progressDeliver customized shopping experiences that reflect each client’s goals, lifestyle, and skin type fostering trust, loyalty, and brand affinitySupport Operational ExcellenceSupport daily boutique operations including inventory accuracy, stock replenishment, and loss prevention practicesContribute to the execution of local retail strategies and offer actionable feedback on client behavior and product demandMaintain merchandising standards that reflect the brand’s clinical-meets-luxury aesthetic and promote product discoveryWe’d Love to Meet You If You Have:2+ years of experience in skincare, beauty, or luxury retailProven ability to meet sales goals through personalized, high-touch serviceA deep interest in skincare science, wellness, and holistic healthStrong communication skills and the ability to educate clients with empathy and expertiseAvailability to work weekends and holidays as neededFlexibility to work 8-hour shifts during boutique hours (11AM–7PM)Physical ability to lift boxes and support with stockroom tasks when neededEEOC:Puig is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status, or any other characteristic protected by law.Diversity, Equity, and Inclusion Commitment: At Puig, we are continually looking for enthusiastic and committed individuals from a broad range of backgrounds and experiences to join our team. We believe that creating an inclusive environment in which you feel welcomed, valued, engaged, and empowered strengthens our business and fosters a culture where we are inspired to work hard, challenge ourselves, and be innovative in our thinking. Additionally, we believe that the diversity of our employees makes us a stronger company and better able to serve our customers around the world.About Puig:Puig creates unique and highly desirable beauty and fashion brands that empower people to reinforce their self-esteem and find their own expression in a family-owned company that aims to leave a better world for the next generation.Our brand portfolio is structured in three divisions: Beauty and Fashion, with the owned brands Carolina Herrera, Nina Ricci, Paco Rabanne, Jean Paul Gaultier, Dries Van Noten, Penhaligon’s, Byredo, Dr. Barbara Sturm, and L’Artisan Parfumeur; the licenses of Christian Louboutin and Comme des Garçons perfumes; and Lifestyle fragrances, among them Adolfo Dominguez, Antonio Banderas, Shakira, and Benetton. The Charlotte Tilbury division, which includes the luxury makeup brand and the Derma division, with the Apivita, Uriage and Isdin brands. We sell products in 150 countries and operate 26 subsidiaries.At Puig we honor the values and principles put in place by three generations of family leadership. Today we continue to build on that legacy, through conscious commitments in our ESG agenda (environmental, social, and governance) aligned with the UN Sustainable Development Goals.