Remote Customer Service Representative

Remote Customer Service RepresentativeWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.This posting is intended for candidates who want to be considered in advance and prioritized when we begin interviewing again. We are not actively hiring at this time, but we are accepting and reviewing applications for upcoming opportunities. Our next training class is anticipated to occur in August 2026. If you're someone who is confident in a high-volume, outbound-focused role and wants to get in front of the process early, we'd like to hear from you. Note: All applications, interviews, orientation, and training will be completed virtually.Job DutiesReceive inbound calls on behalf of dealership clients and follow required scripting to assist customers.Schedule service appointments and answer basic inquiries as needed.Project a friendly and helpful demeanor while communicating with customers.Gather and update customer and vehicle information.Address customer inquiries and concerns to meet dealership and manufacturer objectives for follow-up calls.Work efficiently and effectively in a team-based environment.Conduct outbound calls following a pre-designed script and schedule service appointments according to promotional offers.Strictly adhere to all company direction related to the National Do Not Call List and Privacy Acts.BenefitsOur benefits programs were designed with our team members' preferences in mind. Some of the benefits offered are:Simple IRA Retirement Plan with 3% company matchMedical InsuranceDental InsuranceVision InsuranceHealth Savings AccountPaid Time OffMerit based rewards systemSemi-Annual Pay and Performance reviewsEligible applicants must be located within one of the following states: Georgia, North Carolina, Ohio, Pennsylvania, Texas, West Virginia.Position RequirementsRequirements:Excellent verbal communication skillsA quiet workplace, free from distractions.High-speed internetA compatible wired headsetBe able to type 35 Words Per MinutePass all system requirementsPrevious customer service experience is requiredSome automotive knowledge is preferred