Software Engineer III/Senior, Customer Data

ngrok is an all-in-one cloud networking platform that secures, transforms, and routes traffic to services running anywhere. Instead of cobbling together nginx, NLBs, VPNs, model routers, and oodles other tools, developers solve every networking problem with one gateway. Doesn't matter if they're sharing localhost or running AI workloads in production.What started as a way to put your local app on a public URL has grown into a universal gateway for API delivery, AI inference, device fleets, and site-to-site connectivity. We like software that's serious and culture that's notAbout the Customer Data TeamOur Customer Data team builds the systems that ensure customers see fair, clear billing and reliable consumption data. We handle billing, metering, limits, and usage tracking—the systems that make sure every byte is counted correctly and every invoice is accurate.Our systems must be correct, explainable, and defensible under real-world conditions: traffic spikes, partial failures, customers changing behavior mid-stream, and someone always asks: "Why does my bill look like this?"When they don't, suddenly everyone has opinions about distributed data systems. Build the billing backbone : You'll maintain and evolve our billing and metering infrastructure—Stripe Orb integrations, usage aggregation systems, and everything that turns traffic into invoices. The kind customers don't dispute.You'll build event tracking pipelines for traffic events, session logging, and usage patterns. You'll develop traffic inspection systems for compliance and analytics. Every request counted, every session tracked, no "lost" data explaining why the numbers don't match.Own customer-visible usage and billing insights. Build and evolve the systems that turn raw product usage into clear, accurate, and trusted views of what customers are using and why they're charged—eliminating billing confusion before it happens.You'll manage IP metadata services and the systems that connect traffic patterns to customer accounts. You'll ensure billing reliability—accurate invoices, automated refund processing, and reconciliation that actually reconciles.Ship systems people trust : You'll work closely with product, platform, finance, and support. You'll make their day by actually having the data they need.You've built backend or data-heavy systems that were held to high standards of correctnessYou're comfortable in a statically typed, compiled language such as Go, Rust, C++, or Java (with bonus points for Go)You've worked with event streams, usage data, or high-volume pipelinesYou enjoy thinking about data models, invariants, and failure modesYou care about developer experience, including for people consuming your dataMetering, billing, or pricing systems (but not limited to them)Customer-facing analytics or usage reportingngrok runs entirely on AWS. Engineers develop by using remote development tools and/or ssh to connect to remote EC2 environments that run a full Kubernetes cluster of the ngrok stack, closely mirroring production. The codebase is primarily Go and TypeScript. We use Postgres for persistence, Kafka for streaming, Protobuf for service boundaries, and Kubernetes, Terraform, Helm, and Buildkite to operate and ship reliably. React is used for user interfaces, and GitHub supports our development workflows and remembers everything.This is a remote position for candidates outside of the Bay Area and a hybrid role for candidates within commuting distance to San Francisco. Our Bay Area employees commute to the office on Tuesdays and Wednesdays.Applicants must be authorized to work in the United States on a permanent, ongoing basis without the need for current or future sponsorship.Senior Software EngineerSoftware Engineer IIIJob level and actual compensation will be evaluated based on factors including, but not limited to, qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), internal equity with other team members, market data, and specific work location. We provide an attractive mix of salary and equity. #LI-RemoteFull Time Employee BenefitsCompensation for this role depends on level, but we provide a competitive mix of salary and equity.We provide healthcare, dental, and vision with premiums fully covered on the base plan for employees.