Customer success Manager

Roles and Responsibilities: Leadend-to-end onboardingof restaurant merchants, ensuring a smooth and successful launch on the platform Travel to merchant locations to providehands-on, in-store support and trainingto staff and management Act as theprimary point of contactfor merchants during onboarding and early lifecycle stages Configure and implementdigital ordering systems, POS integrations, and SaaS tools Develop and delivertraining materials and sessionsto drive platform adoption and operational efficiency Collaborate cross-functionally withSales, Account Management, Operations, Product, and Analytics teams Identify and implementprocess improvementsto optimize merchant workflows and enhance user experience Monitor onboarding progress and ensuretimely, accurate execution of all setup tasks Troubleshoot operational and technical issues, providingquick and effective solutions Gather merchant feedback and share insights to supportproduct and process enhancements Supportnew restaurant launches and expansions , ensuring readiness for go-live Drivemerchant engagement and satisfaction , contributing to long-term retention and revenue growth Compunnel Inc. is an Equal Employment Opportunity (EEO) employer committed to fostering an inclusive, diverse, and equitable workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, citizenship status, age, disability, protected veteran status, marital status, genetic information, or any other characteristic protected by applicable federal, state, or local law. As a global workforce solutions provider, Compunnel values diversity of thought, background, and experience, and believes an inclusive workforce strengthens innovation and client success.