Returns Specialist

Returns SpecialistDo you have what it takes to bring order to FUN.com's returns universe? We're looking for a Returns Specialist who can analyze discrepancies, manage high-volume returns, and lead teams with the precision of Stark and the strength of Hulk. If you thrive in fast-paced operations, enjoy improving processes, and can guide others through peak-season chaos, this is your moment to be a warehouse hero!Essential Duties and ResponsibilitiesCheck-in, process and repackage returnsContinue to work through discrepancies, analyzing causes and implementing continuous improvement to mitigate discrepancies; communicate to vendors and ReceivingWork with computer system to make sure all orders are processed and noted thoroughlyHandle costumes to decide the condition it is in and eligibility for refundCheck postage and be able to navigate carrier sites (Fed-Ex, USPS, Smart Post, etc.)Determine best practice to get through UK and CA returns if new process is needed-determine and define and implement with temporary staff as neededAnalyze return trends and work with QC to make updates on any MBU SKUs as neededFacilitate training all returns team members to ensure consistency and efficiencyAssist with the plan and subsequently implement returns layout in MNPrepare training material and help create returns training videoTrain return leads during season to ensure training is consistent and expectations are standardized and set for all seasonal team members hired in returnsShip and handle eBay ordersAssist in receiving/inventory/shipping/customer service teams as necessaryMaintain an organized environmentOversee an area and seasonal team members (5-50) such as Returns department during peak seasonTrain groups of temporary staff, mentoring them as they learn the roles during their shiftDirect temporary staff to applicable work areas as dictated by workload prioritizationOffer encouragement and further tips and training to improve temporary employee job satisfaction and performanceOffer general guidance and feedback to temporary employees in their day-to-day workAdditional Duties and Responsibilities During SeasonWhen season calls, we all answer as one team. This means you may be called upon to join your colleagues in the warehouse to deliver the monster memories. Warehouse specific job descriptions are available under separate cover. Reasonable accommodation to qualified individuals to perform the related essential job functions will be provided unless the accommodation would impose an undue hardship on the company.Other Duties and ResponsibilitiesPromote and demonstrate FUN.com's core values through words and actions: Focus on the Positive, Be Humble, Embrace Nerdy Goofy Fun, and Never Be Complacent.Promote and sustain a fun and inclusive work environment where all team members can be their FUN-of-a-kind selves and actively contribute their thoughts, ideas, and work to the continuous improvement of what we do.Work extended hours including evenings, weekends, and holidays.Adhere to federal, state, and local laws and regulations and Company policies and procedures (including but not limited policies and procedures related to employment, department operational flow, and health & safety).Perform other duties as assigned.Wage: $17.50/hrRequirementsMinimum Required Education and Experience:High school diploma or equivalentPreferred qualifications: (if any)Previous experience working in a distribution center or warehouse environment.Team leadership experience and/or trainingKnowledge, Skills and Abilities RequiredProficiency with Microsoft Office Tools (especially Excel and Word)Proficient with technical programs such as Admin and navigating a web-based environmentAbility to work both independently and with a teamCritical thinking skills according to written guidelines and instructionsAbility to visualize an efficient flow of work and implement improvements as neededStrong attention to detailAbility to multi-task