Implementation Manager

Implementation ManagerDenver, CO; Atlanta, GAAbout ProcareFor over 30 years, Procare Solutions has been dedicated to empowering early childhood educators by providing products and services that enable them to focus on the care, safety and education of children. We recognize the responsibility that comes with nurturing and educating children, which is why our child care management solutions are designed to automate business processes, help ensure safety and compliance, communicate with families and provide educational resources and training to help teachers and children thrive.Over 40,000 satisfied customers have chosen Procare Solutions as their trusted partner in providing exceptional care for young minds.A Little About the RoleThe Implementation Manager is responsible for new customer onboarding and engagement related to the implementation of Procare's software. Day-to-day responsibilities include coordinating/scheduling new customer training appointments, training activities, customer follow-up, responding to customer inquiries and arranging customer support as needed.What You'll DoServe as the customer relationship manager throughout software implementation.Timely engagement with customers to schedule and complete onboarding of Procare's software.Train and coach users, through software consultation calls, how to effectively use the software functionality as it relates to customer billing strategyEnsure clarity around planning and executing customer rollout of softwareDrive adoption of key features and benefits to ensure customer retentionWork interdepartmentally to facilitate customer implementation and or support needs to remove barriers to software utilizationShare customer feedback around feature/product enhancements that would meet needs and/or drive increased processing volumeDrive individual and team metrics to maximize customer adoptionAssist with special projects as neededOur Ideal Candidate Will Have3+ years' professional relevant experience, financial services or fintech, or in the software industry sales and training is a plusBachelor's degree or combination of education and relevant experienceRelevant certifications will be considered alsoExperience assisting new customers with implementation of softwareKnowledge of Payment Operations industry, products, and servicesStrong focus on customer successAbility to train, coach, and influence customer use of softwareExcellent verbal and written communication skillsExcellent organizational skills, attention to detail, and time managementStrong analytical and problem-solving skillsAbility to work with cross-functional and remote teamsProficient with Microsoft Office and other business applicationsEnergy, passion, and imagination. You will be challenged and will also have an opportunity to make a difference for children, families and early childhood educators.Physical RequirementsThis position works most of the time in a fixed office location and may involve sitting and/or standing for prolonged periodsFrequently required to communicate verbally and in writing (mostly email) with customers, prospects, and other employeesUse of computer, telephone, and other office equipment for the greater part of the workdayOccasional travel may be required for this positionWhy Procare?Excellent comprehensive benefits packages including: medical, dental, & vision plansHSA option with employer contributionsVacation time, holidays, sick days, volunteer & personal days401K Plan with employer match and immediate vestingEmployee Stock Purchase PlanEmployee Discount ProgramMedical, Dependent Care, and Transportation FSA PlansCompany paid Short and Long-Term disability and Life InsuranceRTD EcoPass for all Denver employeesTuition Reimbursement and continued Professional DevelopmentFast paced, high energy workplace environment in prime downtown locationRegular company provided mealsSalary$60,000 - $70,000/year DOELocationThis position can be based in our Denver, CO or Atlanta, GA offices. Procare operates in a hybrid working model based on business needs. Candidates must be willing and able to work in office a minimum of 3 days per week.