Senior Process Development Engineer

Process Engineer – Strategic Process Improvement / OperationsLocation: Mostly Remote (Must be available to work Eastern Standard Time (EST) business hours)Travel: Occasional travel required (up to 25%)Pay Rate: $55–$65/hour (W-2)No C2C or Third-Party CandidatesPosition OverviewWe are seeking an experienced Process Engineer – Strategic Process Improvement / Operations to lead enterprise process improvement initiatives within a complex healthcare environment.This role will partner with cross-functional business leaders and subject matter experts to document, analyze, optimize, and standardize business processes across multiple operational areas. The ideal candidate has a strong background in healthcare operations, Lean methodologies, business process mapping, and program management, with the ability to influence stakeholders across a matrixed organization.Key ResponsibilitiesProcess Discovery & AnalysisDefine project objectives, scope, and process boundaries.Conduct stakeholder interviews and facilitate process discovery workshops.Review existing SOPs, policies, job aids, and operational documentation.Analyze current-state processes and identify opportunities for improvement.Process Mapping & DocumentationDevelop detailed process maps documenting workflows, handoffs, systems, timing, and dependencies.Create and maintain RACI matrices to clearly define ownership and accountability.Document business processes, governance artifacts, and operational standards.Validate process documentation with business stakeholders and leadership.Process ImprovementPerform gap analysis and identify process defects, risks, and improvement opportunities.Recommend scalable process improvements that enhance operational efficiency.Resolve ownership conflicts and drive alignment across cross-functional teams.Support implementation of standardized business processes and governance models.Program & Stakeholder ManagementPartner with business leaders, SMEs, and operational teams to drive enterprise initiatives.Present findings, recommendations, and project updates to leadership.Support long-term operational transformation initiatives while meeting near-term business objectives.Establish process ownership, governance, and ongoing review cadence.Required QualificationsBachelor's Degree required.5+ years of healthcare industry experience.5+ years of process improvement and program management experience.Experience working in matrixed or highly collaborative organizations.Lean or Lean Six Sigma (LSS) certification (or equivalent).Experience developing:Business Process MapsWorkflow DocumentationRACI MatricesGap AnalysesProcess Governance DocumentationExcellent verbal and written communication skills, including experience presenting to executive leadership.Strong facilitation, organizational, and stakeholder management skills.Proven ability to influence cross-functional teams and drive operational change.Preferred QualificationsPharmacy Benefit Management (PBM) experience.Experience supporting enterprise operational transformation initiatives.Experience developing SOPs, governance documentation, and operational standards.Strong workshop facilitation and business process modeling experience.What You'll BringStrong analytical and problem-solving skills.Expertise in business process analysis and continuous improvement.Exceptional communication and relationship-building abilities.Ability to manage multiple priorities in a fast-paced environment.Continuous improvement mindset with a passion for operational excellence.Ability to work independently while collaborating across diverse business teams.