Technical Support

Job Description Summary of Position:We are seeking a talented individual to join our Technical Support team. The ideal candidate is well organized, dynamic, customer-focus, proactive and is strong in team-player, multi-tasking, and problem- solving skills.Key Responsibilities:Maintain an in-depth knowledge of our complete line of products and servicesEmbrace and learn the Video Surveillance / CCTV technologies and their applicationsProvide product demo and technical training to the sales team and customersTest and evaluate surveillance cameras, DVR cards, stand-alone or PC-based DVR systems, and peripheralsBuild and test PC-based DVR systems to customer's specificationsProvide prompt and effective customer service and technical supportService customers in an effective and efficient manner; Partner with internal teams in a proactivelyOther duties as assignedJob Requirements:Education/Experience:1+ Years of Professional Experience in technical support or related areasIndustry recognized technical support certificate such as a CompTIA A+ is a plusExperience in security system industry is highly desiredA bachelor’s degree in Computer Science, Physics, IT / Network, Engineering, or related fieldFresh graduates welcomeSkills:Ability to communicate clearly, concisely, and professionally in written responses to emails and oral responses to callsAbility to maintain confidential business informationAbility to respond to customers in a timely and effective mannerComputer proficiency including Microsoft Office (Word, Excel, Powerpoint, Sharepoint, Outlook)Ability to work independently with minimal supervisionAbility to work under pressureStrong troubleshooting, problem-solving and team player mindset is a plusProactive and enthusiastic to excelBilingual is a plusSpecial Physical and/or Mental Requirements:Domestic and/or International Travel may be required (up to 25%)Willing and able to work additional hours when neededBend, lift, open and move product and related office items varying in weight from 1 to 30lbs, depending on needCompany DescriptionLTS is a leader in digital video surveillance, providing reliable, innovative, and cost-effective video solutions to security professionals, installers, system integrators, consulting firms & resellers of all sizes. With 10+ Sales and Distribution Centers in the US and growing, we offer the latest technology of network video surveillance in our comprehensive line of Analog, Hybrid, HD-TVI, HD-SDI, and IP solutions.Company DescriptionLTS is a leader in digital video surveillance, providing reliable, innovative, and cost-effective video solutions to security professionals, installers, system integrators, consulting firms & resellers of all sizes. With 10+ Sales and Distribution Centers in the US and growing, we offer the latest technology of network video surveillance in our comprehensive line of Analog, Hybrid, HD-TVI, HD-SDI, and IP solutions.