Business Analyst

Lead Business Analyst – Salesforce FSC & Agent forceMcLean, VA//Milford, OH//San Antonio, TXFull-timeMust Have Technical/Functional Skills8+ years of experience as a Business Analyst, with at least 3–4 years in a Lead BA roleStrong hands-on experience with:Salesforce Financial Services Cloud (FSC)Salesforce Service Cloud and agent workflowsAgent force (AI-assisted service / agent use cases)Deep understanding of financial services / lending / mortgage business processesProven experience working in Agile / Scrum environmentsStrong documentation skills (BRDs, user stories, process maps, use cases)Excellent stakeholder management and communication skills