Senior AI Developer

Job Summary The Senior AI Developer will design, develop, and implement AI-powered chatbot/AI agent solutions, with a strong focus on end-to-end conversation orchestration, enterprise integrations, and customer experience continuity. This role will ensure scalable, performant, and cost-efficient AI solutions by bridging AI capabilities with business workflows and enterprise systems. Major ResponsibilitiesDesign and develop AI chatbot/AI agent solutions aligned to business use cases and intentsOwn and implement the end-to-end conversation orchestration layer, including decision logic, tool usage, and multi-step interaction flowsIntegrate AI solutions with enterprise systems such as CRM (D365), SAP, contact center platforms (e.g., Genesys), and knowledge basesDevelop and manage APIs, middleware, and data pipelines to support AI interactionsImplement context-aware handoff to live agents (Genesys), ensuring full conversation history and intent propagation for seamless customer experienceCollaborate with business analysts, vendors, and internal teams to ensure accurate solution design and implementationSupport prompt design, response tuning, and model interaction workflowsOptimize solutions for latency, cost per interaction, and response accuracyEnsure scalability, reliability, and performance of AI solutions in production environmentsParticipate in testing, debugging, and deployment activities across pilot and MVP phasesMonitor system performance and drive continuous improvement of AI capabilitiesAdhere to enterprise standards for security, compliance, and data privacyEducationBachelor’s degree in Computer Science, Engineering, or a related field requiredMaster’s degree preferredWork Experience5+ years of software development experience2–3 years of hands-on experience in AI/ML or conversational AI developmentExperience in AI agent development and orchestration frameworks preferredExperience integrating with enterprise platforms such as D365, SAP, and contact center systems (e.g., Genesys)Knowledge, Skills, and AbilitiesStrong programming skills in Python, JavaScript, or JavaExperience with AI/LLM frameworks, APIs, and orchestration toolsDeep demonstratable understanding of conversation orchestration, dialog management, and context handlingKnowledge of REST APIs, microservices architecture, and enterprise integrationsFamiliarity with cloud platforms (Azure, AWS, or GCP)Understanding of RAG (Retrieval-Augmented Generation), vector databases, and prompt engineeringAbility to optimize for performance, latency, and cost efficiencyStrong problem-solving and debugging skillsAbility to work in Agile development environmentsEffective communication and collaboration skills across cross-functional teamsPreferred QualificationsExperience with platforms such as Kore.ai, Yellow.ai, Cognigy, or similarExposure to multi-LLM orchestration and model selection strategiesExperience with real-time voice and chat integrations (e.g., Genesys Cloud)Knowledge of DevOps practices, CI/CD pipelines, and monitoring toolsFamiliarity with Responsible AI, security, and compliance frameworks EEO Statement:Eight Eleven Group, LLC is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression, sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. Benefits & PerksBenefits & Perks: Eight Eleven Group, LLC offers competitive medical, dental, vision, Health Savings Account, Dependent Care FSA, and supplemental coverage with plans that can fit each employee’s needs. We offer a 401k plan that includes a company match and is fully vested after you become eligible, paid time off, sick time, and paid company holidays. We also offer an Employee Assistance Program (EAP) that provides services like virtual counseling, financial services, legal services, life coaching, etc. Pay Disclaimer: The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.