Director of Information Technology
Director of Information TechnologyNearU-Services2550 West Tyvola Road Charlotte, NC 28217Build. Lead. Transform.We’re looking for a forward-thinking, hands-on Director of Information Technology to lead and elevate our entire technology ecosystem. This isn’t just about keeping the lights on—this is about building a modern, secure, and scalable tech environment that powers real business growth.You’ll be the go-to leader for everything IT—owning strategy, driving execution, and partnering closely with leadership to turn business goals into smart, efficient technology solutions.If you love solving complex challenges, influencing strategy, and making a visible impact across an organization—this role is for you.NearU is a people-centric, process-driven, and technology-enabled customer service platform dedicated to revolutionizing the home services industry by vastly improving the customer and employee experience. This role is four days on-site at our Charlotte Branch Service Center office. What You’ll Own IT Operations & Service ExcellenceLead day-to-day IT operations across internal teams and managed service providersEnsure systems are fast, reliable, and always available when the business needs themJump in as the escalation point for critical issues and keep things movingVendor & MSP PartnershipsBuild strong, accountable partnerships with IT vendors and MSPsSet clear expectations through SLAs—and hold partners to themContinuously evaluate performance, cost, and valueSecurity & ComplianceChampion a strong, proactive security posture across the organizationEnsure compliance with regulatory requirements (HIPAA experience a plus)Lead audits, risk assessments, and continuous improvementsInfrastructure & Systems LeadershipOversee cloud platforms, identity management, and core business systemsGuide smart architectural decisions that scale with the businessDrive consistency, efficiency, and future-ready solutionsProjects That Move the Business ForwardPrioritize and lead key IT initiatives from idea to executionAlign technology investments with business prioritiesDeliver projects that make a measurable impactBudget & Strategic InvestmentOwn and optimize the IT budgetMake thoughtful, data-driven investment decisionsBalance cost with innovation and performanceBusiness PartnershipAct as the bridge between leadership and technologyTranslate business needs into clear, actionable solutionsKeep stakeholders informed with regular updates and insightsWhat You Bring8+ years of IT leadership experienceProven success managing IT operations, infrastructure, and vendorsStrong expertise in cloud environments and identity managementExperience with compliance frameworks (HIPAA preferred)A natural communicator who can influence at all levelsA builder mindset—you don’t just maintain, you improveWhat Makes This Role DifferentYou’ll own outcomes—not just oversee ticketsYou’ll have a seat at the table influencing business strategyYou’ll shape the future of IT, not just manage the presentYou’ll work across operations, finance, HR, and leadership to drive real impactCollaborationPartners with: Operations, Finance, HR, and external vendorsWhy This Role MattersTechnology is at the core of everything we do—and this role is critical to keeping our business secure, scalable, and ready for what’s next. As Director of IT, you won’t just support the business—you’ll help drive it forward.