Business Operations Analyst
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Overview:
In this role you will support Benefits Billing, Reconciliation, and Eligibility for ADP Totalsource, ensuring accurate carrier payments and timely client billing. You will work closely with cross-functional teams to manage EDI processes, data reconciliation, and issue resolution, driving efficiency and reducing risk. The role offers exposure to high-volume workflows and opportunities to automate processes that touch billions in transactions annually. You will contribute to reliable benefits data and partner-facing communications, shaping operational excellence.
Responsibilities:
Conduct monthly carrier reconciliations and monitor timely file exchangesCreate, modify and run queries to reconcile eligibility data; generate and investigate error filesHandle Net Zero reconciliation for Paid as Billed carriers and maintain reconciliation filesEnsure timely, accurate client benefit billing; prepare ACH files and billing reconciliationsAudit benefit adjustments and prepare journal entries and reclassification filesManage weekly EDI process and resolve transmission failures; oversee discrepancy report reconciliationServe as liaison for billing/adjustment questions and train teammates; support field and service teamsLead process improvement projects to automate systems and enhance reporting toolsTroubleshoot eligibility issues with the benefit service team; support data integrity and issue resolution
Key requirements:
Bachelor 1-2 years of related experienceStrong data analysis and large data set managementExperience in Accounting and Finance related rolesMicrosoft Office proficiency with focus on Excelcommunicationproblem-solvingattention to detailExceldata analysisEDI processes