Business Operations Analyst

Overview In this role you will support Benefits Billing, Reconciliation, and Eligibility for ADP Totalsource, ensuring accurate carrier payments and timely client billing. You will work closely with cross-functional teams to manage EDI processes, data reconciliation, and issue resolution, driving efficiency and reducing risk. The role offers exposure to high-volume workflows and opportunities to automate processes that touch billions in transactions annually. You will contribute to reliable benefits data and partner-facing communications, shaping operational excellence. ResponsibilitiesConduct monthly carrier reconciliations and monitor timely file exchangesCreate, modify and run queries to reconcile eligibility data; generate and investigate error filesHandle Net Zero reconciliation for Paid as Billed carriers and maintain reconciliation filesEnsure timely, accurate client benefit billing; prepare ACH files and billing reconciliationsAudit benefit adjustments and prepare journal entries and reclassification filesManage weekly EDI process and resolve transmission failures; oversee discrepancy report reconciliationServe as liaison for billing/adjustment questions and train teammates; support field and service teamsLead process improvement projects to automate systems and enhance reporting toolsTroubleshoot eligibility issues with the benefit service team; support data integrity and issue resolution Key requirementsBachelor1-2 years of related experienceStrong data analysis and large data set managementExperience in Accounting and Finance related rolesMicrosoft Office proficiency with focus on Excelcommunicationproblem-solvingattention to detailExceldata analysisEDI processes