Emergency Response Coordinator

About UsInsurcomm Restoration delivers complete restoration, reconstruction, and emergency response you can rely on when everything needs to go right. For more than 30 years, we have helped property owners, facility teams, and communities recover from fire, water, mold, storms, and environmental hazards. As part of Fortify Companies, we are part of something bigger: a platform that aligns insurance carriers, property owners, and service providers across prevention, response, restoration, and rebuild.Our teams, technology, and local expertise come together so property owners and insurers get fewer losses, faster recoveries, and someone they can trust.About the RoleWhen a fire starts at 2 AM or a pipe bursts on a Sunday, a homeowner does not call a contractor. They call someone who can make it right. As an Emergency Response Coordinator at Insurcomm, you are that person.This is a field-based role where no two days look the same. You will respond to emergency leads across your assigned territory, show up on-site, and be the first face a family or business sees during one of the most stressful moments of their lives. You will listen, explain what comes next, and close the agreement that gets our team working. Then you hand off to a project team that carries the job through to the final walkthrough.This role is on-call 24/7. It is not for everyone. But if you are motivated by helping people, comfortable in high-pressure situations, and driven by results, it is a genuinely rewarding way to work.What You Will DoRespond to emergency calls and show up on-site for property owners impacted by fire, water, mold, or storm damageProvide immediate support, clear communication, and a calm presence to people having one of the worst days of their livesExplain Insurcomm services and close signed agreements at point of contactCoordinate with internal crews and project managers to ensure a smooth handoff from emergency response to restorationBuild relationships with insurance agents, adjusters, property managers, and first responder networks in your territoryMonitor lead sources and community channels so you can be on-site fast when an emergency happensSupport marketing and community outreach in your territory when not actively on a responseStay current on required IICRC certifications and Insurcomm training programsWhat You BringWe are looking for 4 to 6 years of experience in any of the following, or a combination:Restoration or property services — mitigation, construction, ERC, or project coordinationMilitary, fire service, EMS, law enforcement, or emergency dispatchingSales and customer service in a field or high-contact environmentInsurance or property managementBeyond background, we are looking for specific qualities:You stay calm when things are chaotic. Property owners in crisis need someone steady.You are a people person. Building trust quickly is what this job runs on.You are self-motivated. Your territory, your schedule, your results.You close. Empathy matters, and so does the ability to get to yes.You are organized. Managing multiple leads, contacts, and handoffs requires it.A high school diploma is required; an associate's degree or related certification is a plus.You Will Thrive Here If You Are...Energized by helping people through hard situations, not just completing transactionsComfortable being on call and working a schedule that shifts around real emergenciesAttracted to compensation that rewards your effort directlyInterested in building a career in restoration, property services, or emergency managementConnected in your local community, or ready to build those relationshipsWhat We OfferA role with real impact — you help people through some of the hardest moments of their livesCompetitive base salary with performance incentives tied to closed jobs and revenueComprehensive health, dental, and vision coverage401(k) with company matchGenerous PTO and 9 paid holidaysCompany vehicle or vehicle allowancePaid training and IICRC certification supportThe stability of a 30-year-old company with the energy of a growing national brandCareer growth across multiple companies and markets under the Fortify umbrellaA team that values plain talk, hard work, and doing right by our customersOur Brand ValuesSafety first, alwaysShowing up with a service heartBringing the energyPredictability in the unpredictableDriving success togetherReady to Join Us?We are building the future of property protection, and every market starts with people like you: someone who shows up, earns trust fast, and helps a family or business move forward when things fall apart. If you lead with empathy, close with confidence, and want work that actually matters, we want to hear from you.Equal Opportunity EmployerInsurcomm Restoration and Fortify Companies are equal opportunity employers committed to creating an inclusive environment for all employees. We celebrate diversity and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.J-18808-Ljbffr