Customer Care and Inside Sales Representative

Role And ResponsibilitiesThe ability to ensure a positive experience with our customers (and Authors) by working to give each caller or visitor the highest quality of service. This includes placing orders, answering product and service questions and solving problems, when they occur, in a courteous and professional manner.Answer phones professionally and with respectManage inbound communications: Forward calls, answer, or process emails received to main email address, website and voicemailMake outbound calls to existing, new , and potential customersMaintain a healthy relationship, confirm orders, share offers, alert of backorders available and inquire if additional stock is neededEstablish new account, coordinate Credit Application - process/check/approve Support the Customer Care teams shared responsibilities including but not limited to: Check voicemail (Rotate weeks within the department), Process orders including those faxed, emailed, mailed, internal, online, and EDI, Release Backorders, Catalog Requests and Weekly catalog mailingProcess credit card orders daily and transmit credit card payments, Print, sort, and deliver orders to the WarehouseCommunicate changes in schedules and availability to internal and external sales teams and customersKeep warehouse inventory up to date/accurateMonth-End processing of orders and inventorySupport the team and other departments in special projects as neededComplete any projects given to them by the Customer Care ManagerQualifications And Education RequirementsHigh School DiplomaPrevious experience in Customer Service preferredPreferred SkillsGood Communication SkillsAble to work independently, as well as work with the team MicrosoftOffice application experience a plusDetail oriented; able to work fast paced with minimal mistakesStrong level of organization; able to manage time and prioritize tasksExcellent problem solving skillsGood verbal communicationMulti-tasking is a mustPhysical RequirementsMight be in a stationary position for a considerable time (sitting/standing)This person in the position needs to move inside the office to access file cabinets, office machinery, etc.This person will need to be able to interact with the warehouse and be able to a pull a book if needed.