IT Support Technician

Posting DetailsPosting DetailsPosting Number S15035P Working Title IT Support Technician Department VPSA-Accessibility & Testing About the University of GeorgiaChartered by the state of Georgia in 1785, the University of Georgia is the birthplace of public higher education in America and is the state’s flagship university (https://www.uga.edu/). The proof is in our more than 240 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University’s main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,100 faculty and more than 7,700 full-time staff. The University’s enrollment exceeds 41,000 students including over 31,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 19 schools and colleges, including our newly established School of Medicine.About The College/Unit/DepartmentAccessibility and Testing supports the success and progression of students by collaborating with university partners to provide academic accommodations and testing services to empower students and community members to fully demonstrate their knowledge, skills, and abilities.College/Unit/Department website https://accessibility.uga.edu/ Posting Type External Retirement Plan TRS Employment Type Employee Benefits Eligibility Benefits Eligible Full/Part time Full Time Work Schedule Additional Schedule InformationMonday – Friday, 8:00-5:00Advertised Salary $45,000 Posting Date 04/22/2026 Open until filled No Closing Date 05/06/2026 Proposed Starting Date 06/01/2026 Special Instructions to ApplicantsWe are unable to offer a work visa sponsorship for this position. You must be authorized to work in the U.S. to apply.Location of Vacancy Athens Area EEO Policy StatementThe University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR (hrweb@uga.edu).USG Core Values StatementThe University System of Georgia is comprised of our 25 institutions of higher education and learning, as well the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 08.02.18.01.02.Additionally, USG supports Freedom of Expression as stated in Board Policy 06.05 Freedom of Expression and Academic Freedom.Position InformationClassification Title IT Support Technician II FLSA Non-Exempt FTE 1.00 Minimum QualificationsHigh school diploma or equivalent and 2 years of related experiencePreferred QualificationsExperience with any of Active Directory Administration, Client Endpoint Management, Database Administration / Customized Reports, Windows Powershell / Command Line, Linux Administration, and Virtualization.Position SummaryReporting to the IT Manager, the IT Support Technician is primarily responsible for maintenance, support, and troubleshooting for technical equipment utilized by departmental staff and students. Duties include resolving or escalating tickets submitted by departmental staff, managing loaner device inventory including device check-in and check-out, and providing student technology coaching. This position requires thorough documentation of work in the departmental ticket system as well as the student database. This is a trust-based role, requiring elevated access to sensitive digital systems as well as physical spaces. The person in this role collaborates with the IT manager to identify trends, set priorities, and develop creative solutions to technical problems.Knowledge, Skills, Abilities And/or CompetenciesExhibits strong analytical and problem-solving skills.Ability to provide effective technical support in a positive manner.Ability to work independently, multitask, and prioritize in support of the department’s overall mission.Listens effectively; clearly communicates technical issues, both orally and in writing.Interacts with highly diverse clients and communication styles in a professional manner.Adapts to rapidly changing technology and can apply it to client needs and departmental goals.Physical DemandsMove equipment up to 10 lbs, interact with equipment that is on the ground, reach into tight spaces.Is driving a responsibility of this position? No Is this a Position of Trust? Yes Does this position have operation, access, or control of financial resources? No Does this position require a P-Card? No Is having a P-Card an essential function of this position? No Does this position have direct interaction or care of children under the age of 18 or direct patient care? No Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications) Yes Credit and P-Card policyBe advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website.Background Investigation PolicyOffers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website.Duties/ResponsibilitiesDuties/ResponsibilitiesTechnical support for A&T StaffTriage technical requests from staff. Determine priority level and immediate course of action to solve the problem or complete the request. Schedule appointments as necessary.Provide staff with timely updates and clear communication.Deploy new equipment to staff, ensuring compliance with A&T, EITS, UGA, and USG technical standards.Escalate issues to IT Manager as appropriate. Clearly communicate what the issue is, its priority, and any work already done, in accordance with departmental policies.Record work within the departmental ticketing system in an ongoing manner.Assist with annual device inventory.Percentage of time 50 Duties/ResponsibilitiesTechnical support for A&T-registered students Schedules and performs student equipment check-out / check-in Manages student technical support and coaching for A&T-provided hardware/software Ensures physical security of on-hand student loaner devices. Performs maintenance of IT equipment in student testing areas as necessaryPercentage of time 40 Duties/ResponsibilitiesRelated duties as assignedContribute to technical knowledge base by documenting problem resolutions and new proceduresEngage with tech industry news, trade publications, or training materialsCreative problem solvingWork with IT Manager to identify staff needs, recurring problems, or other issuesWork with IT Manager to identify new products and services for procurementAssist in Accommodated Testing during peak testing times, especially final examsAssist with special eventsPercentage of time 10Contact InformationRecruitment ContactContact DetailsFor questions concerning this position or recruitment progression, please refer to the Recruitment Contact listed below.Recruitment Contact Name Austin Kovarik Recruitment Contact Email akovarik@uga.edu Recruitment Contact PhonePosting Specific QuestionsRequired fields are indicated with an asterisk (*).* How did you hear about this vacant position in Student Affairs?Current UGA EmployeeHandshakeHigherEd JobsIndeed.comInside Higher EdInsight Into DiversityLinkedInProfessional OrganizationUGAJobs (UGA's Job Board)Other (please provide)Applicant DocumentsRequired DocumentsResume/CVList of References with Contact InformationOptional DocumentsCover Letter