Customer Service Representative

TrakMotive is looking to add another Customer Service Representative to our team! This is a full-time position responsible for receiving and processing our customers’ orders utilizing the company’s software system. The role also involves direct communication with customers, ensuring a high level of customer satisfaction, and promptly addressing and resolving any issues or concerns.ESSENTIAL DUTIES AND RESPONSIBILITIESReceive and accurately process a high volume of customer orders Work effectively in team environment with other Customer Service RepresentativesEffectively manage a large volume of customer communicationKeep records of customer interactions, process customer accountsSchedule or assist with freight and shippingInvestigate and resolve discrepancies as neededFollow communication procedures, guidelines and policesIdentify and assess customers’ needs to achieve satisfaction - go the extra mile to engage customersProtect organization’s value by keeping information confidentialAny other job duties assignedKNOWLEDGE, SKILLS AND ABILITIESStrong attention to detailExceptional data entry skills (fast & accurate)Proficient with Excel, Outlook, and other Microsoft Office productsGood written and verbal communication skillsGreat customer service skillsSelf-starter with strong self-initiativeAbility to work effectively in a fast-paced environmentMINIMUM JOB REQUIREMENTSHigh school diploma or equivalent1-2 years of related experienceWORKING CONDITIONS and PHYSICAL EFFORTMust be able to handle both extended periods of sitting at a desk and working on a computer.Ability to lift 50 poundsContribute to warehouse operations in a non-climate-controlled environmentAbout TrakMotiveSince our founding in 1996, TrakMotive has operated as a global leader in the automotive aftermarket, specializing in the design, manufacture, and distribution of high-quality components.  We are more than just a parts supplier; we are a full-service partner to the industry’s largest distributors and retailers, known for our 100% brand-new CV Axles, Drive Shafts, and Window Regulators.  Why Work with Us? When you join us, you’re getting the best of both worlds: the stability of a company that’s been growing since 1996 and the excitement of a global team that’s still reaching for more. We take pride in the fact that many of our senior leaders are long-term employees who started their careers at TrakMotive. We aren’t just looking for someone to fill a seat—we’re looking for someone who wants to have real impact and grow their career alongside us. Physical Demands & RequirementsPhysical Effort: Occasional to frequent lifting and carrying of up to 50 lbs. Position involves a combination of stationary work and frequent movement throughout the facility and across multiple levels. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Legal: Must be 18+ years of age and legally authorized to work in the United States.Pre-employment: Ability to pass a post-offer background check and drug screen. Equal Opportunity Employer AIT Corporation DBA TrakMotive is an equal opportunity employer and is committed to an inclusive and diverse workplace. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), gender identity or expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition, family care status, military or veteran status, marital status, domestic partner status, genetic information, or any other basis protected by local, state, or federal laws. Fair Chance & Accommodations Pursuant to the California Fair Chance Act, we will consider qualified applicants with arrest and conviction records for employment. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and the California Fair Employment and Housing Act (FEHA).