RSOC Operator - FLEX

Flex RSOC Operator Work for a company where your individual contributions are recognized and rewarded. Apply for your next security position at Prosegur. We are always hiring professionals eager to exceed customer expectations. We're hiring a reliable, experienced, FLEX RSOC Operator! The persons in this position will maintain a safe and secure environment for customers and co-workers by monitoring premises and performing search procedures. Prosegur offers a whole suite of benefit options. Prosegur believes in career advancement and encourages current employees to apply. We offer competitive wages and exciting company resources.Responsibilities Monitor a variety of technologies including access control, video surveillance, and alarm systems to provide security service and threat elimination.Respond to all emergencies, and dispatch security officers, police, fire, EMS personnel, and other services as required for incidents such as B&E, power disruption, medical, etc.Investigating incidents and alarms, escalating situations to appropriate parties and assembling incident reports.Monitor security alerts and events generated by various security and access control softwareAnalyze and triage security alerts to identify potential security incidents, prioritizing them based on severity, relevance, and potential impact.Take immediate action to mitigate security incidents through remote monitoring efforts and constant surveillance.Document incident response activities, including timelines, actions taken, and lessons learned, to support post-incident analysis and reporting.Operate the access control system through CCTV, and Badging.Monitor site activities via CCTV or other surveillance systems.Respond to intrusion alarms by communicating to team members on theiractivation and location throughout North, Central and South America.Be vigilant for safety and security threats.Implement established emergency or security action plans, as requiredDeter criminal activity, misconduct, and safety violations.Qualifications High School Diploma or GED equivalentMust have reliable transportationMust have 1 year of experience in the security industryMinimum 1 year experience in a call centerMinimum 1 year of customer service experience requiredExperience in a security operations center, dispatch, or similar security-related role preferred.Strong organizational and multitasking skills in a fast-paced environment.Excellent communication and problem-solving abilitiesProficiency in Microsoft Office Suite and ability to learn software such as C-Cure and incident Management SoftwareAbility to work independently and as part of a team in a 24/7 operational settingAbility to think clearly during crisis or high stress periodsFlexibility for potential schedule adjustmentsPhysical Requirements Walk and stand for extended periods (including completing multiple rounds and patrols of up to 12 miles per shift)Frequently climb stairs, ramps, or ladders as required by site patrol routesWork indoors and outdoors in varying weather conditionsMaintain alertness and situational awareness during all patrolsOccasionally lift and/or move up to 25 poundsThese physical requirements are essential to performing the job successfully. Applicants should ensure they are capable of meeting these requirements prior to applying. Reasonable accommodations may be considered in accordance with applicable law.Education Requirements High School DiplomaAdditional Information / Benefits Paid Holidays401K/403b PlanWeekly PayShort Term DisabilityDental InsurancePaid VacationLong Term DisabilityPaid Sick DaysVision InsuranceMedical InsuranceThe following screenings are required:Criminal Background CheckDrug Screen