Director of IT Project Management at CIBC

Lead innovative technology projects as the IT Project Management Director at CIBC in Toronto. Manage a skilled team to elevate client experience with advanced contact center solutions. In this leadership role, you'll oversee a portfolio of complex projects within CIBC's Digital and Client Experience Technology team. This includes managing a diverse team of Project Managers and Coordinators, as well as large-scale initiatives like Contact Center as a Service and Speech AI. Strong relationship management and strategic planning are key components of your success. Key Responsibilities Manage delivery of innovative Contact Center technology projects Lead and develop a team of project professionals Establish department policies and ensure compliance Conduct risk assessments and manage project inter-dependencies Maintain stakeholder relationships across business management Requirements 10+ years of project management experience in IT Proven leadership in a matrix organizational setting Strong stakeholder relationship management skills Experience in contact center technology projects Commitment to fostering team collaboration and accountability Utilize your expertise in project delivery and strategic management to make a meaningful impact at CIBC. J-18808-Ljbffr