Customer Service Representative - Metal

Customer Service Representative - MetalCome Join Us! From apartments in New York to hospitals and stadiums in Dallas, libraries at prestigious universities to creating modern retail experiences, our teams contribute architectural glass and building products to projects that shape the way people live, work, heal, learn, and play. At OBE, the work of our employees truly matters. With over 6,500 employees, we operate more than 80 manufacturing and distribution facilities in five countries. Start your journey with OBE and help us build the future. Here's What You'll Get To Do Maintain broad knowledge of product offerings and services of the organization. Listen attentively to customer needs and concerns; demonstrate empathy and be an advocate for the customer. Accurate processing and data entry of phone, fax, and e-mail orders in accordance with cut off times and other time constraints. Coordinate between sales and production to meet customer deadlines. Maintain good communication channels with product and support staff. Small project coordination/management. Communicate with customers to determine expected delivery date and time. Coordinate and resolve product or service problems. What We're Looking For A minimum of 1 year previous customer service experience in customer facing role A minimum of 1-2 years experience in construction or manufacturing industry in any setting Self-starter with the ability to handle multiple projects, customer phone calls, prioritize workload and work with minimal supervision. Strong computer skills, extensive knowledge of Microsoft Office suite a must, including Outlook, Word, Excel and SharePoint; experience with EPICOR is a plus. Strong organizational and listening skills; positive work attitude. Strong attention to detail Need to have good working knowledge of fabrication and installation to have a good understanding of customer needs. Great ability to work in a team environment and independently Must be able to communicate effectively and professionally (oral and written) Ability to read, interpret, and understand architectural drawings, and specifications is a plus. Knowledge of aluminum glazing systems and their applications. Capable of working overtime when required. Occasional visits to the plant floor require following all plant safety rules. What OBE Offers You Benefits that benefit you industry competitive benefits at the lowest cost to the employee Work-life balance PTO and holidays, including floating holidays you can choose Compensation that rewards your hard work A pay-for-performance culture with potential for annual raises and bonuses Training We will equip you with the knowledge and skills you need to succeed OBE will not discharge or discriminate against employees or applicants for discussing, disclosing, or inquiring about their own or others' pay.