Seasonal Account Coordinator I

Account Coordinator IThe following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed, as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.POSITION SUMMARY: To provide a high level of service and support with innovative processes and timely information that exceeds customer expectations and enhances the company's profitability, growth and brand loyalty. Initiate proactive communication regarding order and shipment status while building long-term relationships. This position requires a high level of professionalism, including written, oral, and system skills.ESSENTIAL FUNCTIONS OF THE POSITION (Other duties may be assigned.):1 hour of daily phone time. 1 hour of daily phone time.Ability to build business relationships with accounts and Sales Reps.Review weekly open order report for their territory to:Minimize past cancel orders.Be proactive in all aspects of the orders within their territoryRegular communication with the Sales Rep. in their territory by:Continuously keeping the Sales Rep. informed of all necessary changes and/or updates to any of their customer's ordersInvolve the Sales Rep. in all necessary situations regarding their customersAssist Sales Rep. on a timely basis, with any reports, inquiries, problem-solving, etc., relating to their customer ordersAccurately input and audit all orders and returns for their territory.Partner with multiple departments to ensure customer expectations are met.Maintain accurate account information.Participate in training and meetings as requiredPosition Requirements & QualificationsTo perform this job successfully, an individual must be able to perform each essential duty successfully. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Must be comfortable and have a desire to excel in a fast-paced customer service environment.Ability to organize and prioritize work to meet deadlinesMust possess calm/professional telephone presence.Must have strong verbal and written communication skills.Good problem solving and decision-making skills. Must be self-motivated and results orientated.Ability to maintain accurate and detailed records and filesMust be dependable, team orientated and willing to work in a changing environment.Must be willing to conduct oneself in accordance with Company's Core ValuesEDUCATION And/or EXPERIENCE4-year College degree preferred High School diploma, or equivalent required 2 years customer service experience preferredAccount management experience preferredStrong verbal, written, and interpersonal skillsStrong critical thinking and problem-solving skillsTools/Equipment UsedAbility to utilize computer systems and PC to find information and problem solve Basic skills in Excel and MS WordEnvironmental Factors / Work EnvironmentThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The noise level of the work environment is usually moderate.REPORTING: This position reports directly to a CRC Supervisor or ManagerJob Posted by ApplicantPro